Associate Renewals Manager

Summary

Join Calm's dynamic team as an Associate Renewals Manager and play a crucial role in driving customer retention and revenue growth. You will manage the renewal process for our scaled customer success program, proactively identifying renewals, upselling, negotiating terms, and building strong relationships with internal and external stakeholders. This remote position, based in the San Francisco Bay Area, Los Angeles, New York City, or Minneapolis, requires experience in customer success, account management, or renewals management. You'll need excellent communication and organizational skills, along with the ability to establish new processes and work collaboratively across teams. Calm offers competitive compensation, equity, comprehensive benefits, 401k, and flexible time off.

Requirements

• Be a results-oriented self-starter with excellent organizational skills and the ability to handle various tasks
• Have experience with project management and change management
• Be comfortable partnering with different individuals across the organization and have a “roll-up the sleeves” approach to accomplish all necessary tasks
• Possess exceptional communication skills in person, on the phone and through email
• Have experience in establishing new processes
• Be willing to take on additional tasks or projects that are beneficial to the team and the organization
• Have 2+ years of relevant work experience
• Have 1+ years of experience in a Customer Success or Account Management or Renewals Management function

Responsibilities

• Manage the renewals process, from proactively identifying upcoming renewals, identifying upsell and expansion opportunities, negotiating terms, pricing and contract extensions for our high volume segment
• Build and maintain strong relationships with internal and external counterparts
• Participate in Customer Success-led business reviews, and lead Renewals Meetings as needed
• Continuously evaluate and participate in refining our renewal processes to enhance efficiency and the customer experience
• Work closely with our Customer Success team to identify high-risk clients and develop a plan of action to increase adoption and usage
• Provide accurate and timely renewal forecasts and reports to management, highlighting trends, risks and opportunities
• Gain in-depth knowledge of our pricing model, contract structure, and flexibility within them
• Become well versed on the ROI and value proposition of Calm
• Become a trusted business partner with customers and foster effective conversations with them around benefits, digital health strategies and how Calm fits in, all geared toward contract and value expansion

Preferred Qualifications

• Have experience working in a fast paced startup environment
• Have a passion for mental fitness and well being
• Be highly skilled with discovery techniques and negotiation
• Have familiarity with the digital health and wellness landscape
• Have experience with Salesforce CPQ and Confluence

Benefits

• On-target earnings of $110,000 annualized with a 75/25 split between base pay and incentive compensation
• Equity
• Comprehensive benefits
• 401k
• Flexible time off