Associate Renewals Manager

Summary

Join our dynamic team as a German Bilingual Associate Renewals Manager! You will manage customer renewals and retention for both English- and German-speaking clients, maximizing customer retention and minimizing churn. This crucial role requires excellent communication skills in both languages and a proactive approach to customer success. You will oversee the renewal process, evaluate license usage, and collaborate with internal teams. The position offers a flexible work environment and opportunities for professional growth. Embrace the chance to make a real impact and thrive in a high-energy, engaging atmosphere.

Requirements

• Fluency in German and English, with strong written and verbal communication skills in both languages
• Proficiency with customer relationship management (CRM) software
• Excellent interpersonal skills and the ability to build strong relationships with clients
• Detail-oriented with strong organizational and multitasking skills
• At least 15mbps for the main internet and at least 10mbps for backup
• A desktop or laptop that has an i5 processor with at least 8 GB RAM and an i3 processor for backup
• Note: Back-ups should still be able to function when there is a power interruption
• A webcam
• Noise-canceling USB Headset
• Quiet, Dedicated Home Office
• Smartphone

Responsibilities

• Maximize customer retention rates by employing effective sales techniques over the phone, video, and email in both English and German, with a focus on reducing customer churn and contraction
• Oversee the renewal process to ensure Annual Recurring Revenue (ARR) is retained or expanded
• Evaluate license usage and complete true-up requirements for both English- and German-speaking clients
• Understand and align with customers' business needs and goals to generate accurate renewal quotes in both languages
• Provide administrative support for renewals to Renewal Managers and Account Executives
• Ensure all renewals are closed in a timely manner to meet revenue targets
• Collaborate with Sales and Customer Success Managers on renewal strategies, leveraging customer analytics and metrics, and applying insights for German-speaking clients
• Liaise with customers in both languages to ensure POs and order forms are accurately completed for internal approval

Preferred Qualifications

• Bachelor’s degree in Business, Marketing, or a related field
• Experience in customer success, sales, or a renewals-focused role, with bilingual experience

Benefits

• Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment
• Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best