Associate Renewals Manager

Summary

Join our dynamic team as an Associate Renewals Manager and play a critical role in maximizing customer retention and minimizing churn. You will manage the renewal process, aligning with customer needs and collaborating with internal teams. Responsibilities include employing effective sales techniques, overseeing renewals to retain or expand ARR, assessing license usage, developing an understanding of customer needs, providing administrative support, ensuring timely closure of renewals, collaborating with sales and customer success teams, and coordinating with customers on POs and order forms. The role requires proven experience in customer success, sales, or renewals, strong CRM software understanding, excellent communication skills, and collaborative abilities. Enjoy a flexible work-from-home environment and a culture that values your contributions and supports professional growth.

Requirements

• Proven experience in customer success, sales, or a renewals-focused role
• Strong understanding of customer relationship management (CRM) software
• Excellent communication skills, both written and verbal
• Ability to work collaboratively with cross-functional teams
• Detail-oriented with strong organizational and multitasking abilities

Responsibilities

• Maximize customer retention rates by employing effective sales techniques through phone, video, and email communications, while focusing on minimizing customer churn and contraction
• Oversee the renewal process to ensure Annual Recurring Revenue (ARR) is retained or expanded
• Assess and evaluate license usage and complete the necessary true-up requirements
• Develop a strong understanding of customer business needs and goals to generate accurate renewal quotes
• Provide administrative support for renewals to Renewal Managers and Account Executives as needed
• Ensure all renewals are closed within a timely manner to support revenue goals
• Collaborate with Sales and Customer Success Managers on strategies and plans for renewals, using customer analytics and metrics to enhance decision-making
• Coordinate with customers to ensure that Purchase Orders (POs) and order forms are completed accurately for smooth internal deal approvals

Preferred Qualifications

Bachelor’s degree in Business, Marketing, or a related field

Benefits

• Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment
• Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best