Pendo.io is hiring a
Associate Sales Systems Engineer

Summary

Pendo is seeking an Associate Sales Systems Analyst to support the sales team, design solutions, and improve system efficiency. The ideal candidate should have at least 1 year of experience in a business analyst role, a Bachelor's degree in Computer Science, and excellent communication skills.

Requirements

• 1+ years experience in a business analyst or equivalent role working with a CRM system
• Bachelor’s Degree in Computer Science or related field

Responsibilities

• End-User Support and Training: Resolve end-user issues and provide training
• Solution Development: Gather requirements, prioritize and develop new solutions to improve system efficiency and effectiveness
• System Enhancements: Participate in the testing and deployment of day-to-day configuration changes in Salesforce and other tools
• Documentation: Create and maintain documentation and a knowledge base
• Policy Adherence: Follow instructions, pre-established guidelines, policies, and procedures for day-to-day tasks
• Troubleshooting: Troubleshoot issues to understand process and technical inefficiencies, identify root causes, drive and implement best practice solutions
• Collaboration: Facilitate collaboration between stakeholders and subject matter experts to document processes and technical requirements

Preferred Qualifications

• Experience with Salesforce as an end user or administrator
• Experience working in an Agile team is a plus
• Prior system administration experience
• Salesforce.com certifications are a plus

Benefits

Compensation: The expected base salary range for this role in Raleigh, NC is $84,000 - $95,000