Associate, Social Media Support

Summary

Join Lyft and become the company's voice across all social media channels, addressing passenger and driver inquiries and resolving issues in real-time. As a key representative, you will cultivate a positive and supportive community experience. Responsibilities include proactively resolving issues, escalating complex problems, and collaborating with various teams to maintain a consistent brand voice. The role demands exceptional communication skills, emotional intelligence, and a strong work ethic. This fully remote position, based in the Nashville metro area, offers a competitive salary and a comprehensive benefits package.

Requirements

• 1+ years of experience in customer service or sales mandatory
• Captivating copywriting skills and fastidious attention to detail
• Emotional intelligence in spades and experience dealing with people
• Startup hustle and tireless work ethic
• Keen ability to work independently and in a team
• Strong ownership mindset and resolve to follow-through
• Willingness to work a range of hours and weekends

Responsibilities

• Be Lyft’s voice on social media and other digital channels and exercise impeccable judgment as Lyft's representative
• Proactively solve issues and foster trust with our beloved passengers and drivers
• Triage problems from our community and own issue resolution, escalating to designated team(s) when necessary
• Create a personalized, positive and effortless experience for the Lyft community
• Work cross-functionally with Product, Marketing and other teams to ensure a cohesive voice of support
• Cover the occasional after-hours on-call shift
• Be a community advocate for Lyft

Preferred Qualifications

1+ years of experience with social media or communications preferred

Benefits

• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan to help save for your future
• In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Subsidized commuter benefits
• Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program