ServiceRocket is hiring a
Associate, Support Engineer, Remote - Malaysia

Summary

ServiceRocket is seeking a customer-centric Enterprise Support Engineer to provide world-class support services to their enterprise customers. The role involves troubleshooting issues, collaborating with teams, and working with cutting-edge technologies. ServiceRocket offers benefits such as stock options, health insurance, retirement plans, career pathways, and generous monthly allowances.

Requirements

• Requires a minimum of 1-2 years of related experience with a Bachelor’s degree or a Master’s degree; or equivalent work experience
• Strong data analysis, critical thinking and problem-solving skills
• Ability to work independently and with others
• SQL and Java Application troubleshooting as per required by specific client account
• Strong communication skills in English, both written and verbal
• Exhibit a growth mindset. Passion for continuous learning and exploring new technology

Responsibilities

• Work with the Enterprise Support team members globally to delight our customers
• Communicate efficiently with our customers and peers to ensure they have a great experience
• Unleash your troubleshooting power for issues resolution with the aim of preventing future problems
• Play a key part in complying with the SLA requirements in different tiers of support services
• Collaborate with our Customer Success Management team to enable successful milestones to our customers throughout the journey with ServiceRocket
• Perform application upgrades, performance optimisation, custom plug-in development, Pre-sales discovery, application implementations, and system improvements

Preferred Qualifications

• Experience with Atlassian applications (eg. Jira/Confluence)
• Experience with Linux Administration
• Cloud Computing skills (eg. AWS, GCP, MS Azure)
• Atlassian Certification and/or accreditation

Benefits

• Share the fruit program
• Stock options
• Health insurance: we support you and your family–your well-being matters
• Retirement plan/funds saving: we care about your future–we have diverse plans depending on your location
• Career pathways program: you can grow horizontally, vertically, or any way you want
• Generous monthly fixed allowances including. Rockettoria, Scholarship & Learning, Tech Choice, Wellness
• Generous PTO plus one cultural heritage and community day