ServiceRocket is hiring a
Associate, Support Engineer, Remote - Malaysia
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Associate, Support Engineer
🏢 ServiceRocket
💵 ~$142k-$196k
📍Malaysia
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Summary
ServiceRocket is seeking a customer-centric Enterprise Support Engineer to provide world-class support services to their enterprise customers. The role involves troubleshooting issues, collaborating with teams, and working with cutting-edge technologies. ServiceRocket offers benefits such as stock options, health insurance, retirement plans, career pathways, and generous monthly allowances.
Requirements
- Requires a minimum of 1-2 years of related experience with a Bachelor’s degree or a Master’s degree; or equivalent work experience
- Strong data analysis, critical thinking and problem-solving skills
- Ability to work independently and with others
- SQL and Java Application troubleshooting as per required by specific client account
- Strong communication skills in English, both written and verbal
- Exhibit a growth mindset. Passion for continuous learning and exploring new technology
Responsibilities
- Work with the Enterprise Support team members globally to delight our customers
- Communicate efficiently with our customers and peers to ensure they have a great experience
- Unleash your troubleshooting power for issues resolution with the aim of preventing future problems
- Play a key part in complying with the SLA requirements in different tiers of support services
- Collaborate with our Customer Success Management team to enable successful milestones to our customers throughout the journey with ServiceRocket
- Perform application upgrades, performance optimisation, custom plug-in development, Pre-sales discovery, application implementations, and system improvements
Preferred Qualifications
- Experience with Atlassian applications (eg. Jira/Confluence)
- Experience with Linux Administration
- Cloud Computing skills (eg. AWS, GCP, MS Azure)
- Atlassian Certification and/or accreditation
Benefits
- Share the fruit program
- Stock options
- Health insurance: we support you and your family–your well-being matters
- Retirement plan/funds saving: we care about your future–we have diverse plans depending on your location
- Career pathways program: you can grow horizontally, vertically, or any way you want
- Generous monthly fixed allowances including. Rockettoria, Scholarship & Learning, Tech Choice, Wellness
- Generous PTO plus one cultural heritage and community day
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Please let ServiceRocket know you found this job on JobsCollider. Thanks! 🙏