impact.com is hiring a
Associate Technical Services Engineer

Summary

The job is for a Senior Technical Services Engineer at impact.com, a leading partnership management platform. The role involves managing technical support requests, providing technical assistance to clients and internal teams, troubleshooting advanced tech services issues, and working with the technology and customer success teams to identify and analyze data errors.

Requirements

• Passion for solving customer issues in a fast paced environment
• Adaptability
• Cooperation
• Service oriented
• Flexibility
• Initiative
• Critical Thinking
• Ability to learn new technologies quickly
• Problem solving
• Ability to work independently
• Undergraduate degree in Computer Science, Engineering, Science, Maths or related Science or Commerce discipline
• 5+ years experience in Integration Support, Sales Engineering, Software Development or related discipline, preferably in an external customer-facing

Responsibilities

• Manage incoming support requests on our ticketing platforms to ensure issues are followed up on
• Provide technical assistance internally and externally
• Triage issues and escalate to various teams
• Act as a technical resource to on-boarding team
• Perform assigned daily tasks to monitor tracking
• Help test and replicate issues to shorten time to resolution
• Acquire deep product knowledge and understanding about all Impact products and enrich our client knowledge base with relevant technical information
• Troubleshooting all advanced tech services issues - both internally and externally
• Triage incoming technical issues and work with CS and clients to find solutions real-time
• Manage, plan, design and implementing advanced technical integrations
• Oversee and mentor Technical Services
• Provides support to Principal engineers with technology partnerships and POC and advanced integrations
• Be the point of escalation to the local teams on urgent matters
• Manage various internal projects; training, ensuring support readiness for new feature releases
• Work on miscellaneous engineering projects

Preferred Qualifications

• Experience with an internet marketing or business development team and/or lead marketing company preferred
• Ability to perform log analysis, including writing SQL
• Experience in Web application and tool development is preferred
• Experience of at least one scripting / programming language (Python, PHP) is preferred

Benefits

• Hybrid, Casual work environment
• Responsible PTO policy
• Training & Development
• Medical Aid and Provident Fund
• Restricted Stock Units
• Internet Allowance
• Fitness club fee reimbursements
• Technology stipend