Noah Medical is hiring a
Field Service Engineer, Remote - United States
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Summary
The job involves a Field Service Engineer role at Noah Medical, responsible for installation, maintenance, troubleshooting, and repairs of the company's products. The engineer will also provide customer support, feedback to R&D, and assist in developing training materials. Travel within the United States up to 75% of the time is expected.
Requirements
- Associates degree (Electrical, Electronics, Mechanical or Fluidics) strongly preferred or military equivalent
- 3-5 years Field Service experience in the Medical Equipment Industry preferred but not required
- Valid driver's license and good driving record
- Ability to charge travel expenses on a personal credit card to be reimbursed by the company
- Ability to adapt to changing schedules or last-minute travel requests
- Ability to read, write, analyze, and interpret electronic and fluidics schematic diagrams and flowcharts
- Excellent computer and technology skills with regards to software applications, (Excel, Word, Outlook, Power Point) ERP databases, and technology innovation
- Strong organizational skills to plan and coordinate travel routes and optimize time management
Responsibilities
- Provide on-demand first and second level technical support to customers
- Install, troubleshoot and repair Noah Systems at customer facilities
- Perform scheduled preventative maintenance that includes calibrations, hardware or software upgrades and verification of system specifications
- Become a technical subject matter expert on Noah Medicals product
- Address and resolve customer issues and escalations
- Complete all field service and expense reports according to functional standards
- Support Marketing and Sales for seminars, trade shows, or demonstrations as required
- Provide detailed feedback to R&D regarding performance, serviceability, and customer comments
- Support the development of training and service materials
- Accurately document all service activities, maintain spares inventory, and provide parts usage and failures within the ERP system
Benefits
- Competitive Salary
- Comprehensive health insurance including Medical, Dental and Vision + HSA and FSA options
- Equity & Bonus Program
- Life Insurance (company paid & supplemental) and Disability insurance
- Mental health support through medical insurance programs
- Legal and Pet Insurance
- 12+ paid holidays, 15-20 days of PTO + use-what-you-need sick days
- Paid parental leave
- In-office snacks and beverages
- In-office lunch stipend
- Learning & Development Opportunities: On-demand online training and book reimbursement
- Team building and company organized social and celebration events
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Please let Noah Medical know you found this job on JobsCollider. Thanks! 🙏