Noah Medical is hiring a
Field Service Engineer, Remote - United States

Summary

The job involves a Field Service Engineer role at Noah Medical, responsible for installation, maintenance, troubleshooting, and repairs of the company's products. The engineer will also provide customer support, feedback to R&D, and assist in developing training materials. Travel within the United States up to 75% of the time is expected.

Requirements

• Associates degree (Electrical, Electronics, Mechanical or Fluidics) strongly preferred or military equivalent
• 3-5 years Field Service experience in the Medical Equipment Industry preferred but not required
• Valid driver's license and good driving record
• Ability to charge travel expenses on a personal credit card to be reimbursed by the company
• Ability to adapt to changing schedules or last-minute travel requests
• Ability to read, write, analyze, and interpret electronic and fluidics schematic diagrams and flowcharts
• Excellent computer and technology skills with regards to software applications, (Excel, Word, Outlook, Power Point) ERP databases, and technology innovation
• Strong organizational skills to plan and coordinate travel routes and optimize time management

Responsibilities

• Provide on-demand first and second level technical support to customers
• Install, troubleshoot and repair Noah Systems at customer facilities
• Perform scheduled preventative maintenance that includes calibrations, hardware or software upgrades and verification of system specifications
• Become a technical subject matter expert on Noah Medicals product
• Address and resolve customer issues and escalations
• Complete all field service and expense reports according to functional standards
• Support Marketing and Sales for seminars, trade shows, or demonstrations as required
• Provide detailed feedback to R&D regarding performance, serviceability, and customer comments
• Support the development of training and service materials
• Accurately document all service activities, maintain spares inventory, and provide parts usage and failures within the ERP system

Benefits

• Competitive Salary
• Comprehensive health insurance including Medical, Dental and Vision + HSA and FSA options
• Equity & Bonus Program
• Life Insurance (company paid & supplemental) and Disability insurance
• Mental health support through medical insurance programs
• Legal and Pet Insurance
• 12+ paid holidays, 15-20 days of PTO + use-what-you-need sick days
• Paid parental leave
• In-office snacks and beverages
• In-office lunch stipend
• Learning & Development Opportunities: On-demand online training and book reimbursement
• Team building and company organized social and celebration events