Atlassian Administrator

Summary

Join Jenzabar as an Atlassian Administrator and be responsible for the administration, configuration, maintenance, and optimization of all Atlassian products. You will ensure efficient operation, meet organizational needs, and support business objectives across departments. This role requires technical expertise, process improvement skills, and collaboration with multiple teams. The ideal candidate will have experience customizing workflows, schemes, and dashboards, along with scripting languages and automation tools. A competitive salary and a full range of benefits are offered.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience)
• 6+ years of experience as an Atlassian Administrator, with a strong focus on Jira and Confluence

Responsibilities

• Manage and maintain SAAS Atlassian tools, including Jira, Jira Service Management (JSM), Confluence and related plugins
• Monitor system performance, upgrades, licenses and ensure system availability and scalability
• Implement and enforce governance, permissions, and security standards
• Create and maintain dashboards, reports and metrics to track and measure key performance indicators
• Configure and manage incident, problem, and change management processes
• Design and build asset schemas
• Improve content management and team collaboration in Confluence
• Implement integrations with other systems and tools (e.g., LogicMonitor, Salesforce, Simplesat)
• Provide technical support for Atlassian users
• Conduct training sessions and create user documentation
• Serve as the primary liaison between technical teams and business units for Atlassian-related matters
• Work with department stakeholders to improve project management workflows
• Analyze current configuration and recommend optimizations
• Stay informed about new Atlassian product features
• Create and manage custom reports and dashboards
• Analyze data to identify trends and insights that can improve performance
• Ensure compliance with organizational policies, regulatory requirements, and industry standards
• Collaborate with the IT security team to maintain a secure environment for Atlassian products

Preferred Qualifications

• Proven experience in customizing workflows, schemes, and dashboards
• Experience with scripting languages, custom script writing, and automation tools (e.g., Jira Automation, Groovy, ScriptRunner)
• Experience implementing ITIL or other IT service management frameworks
• Deep understanding of Atlassian best practices and architecture
• Strong problem-solving and troubleshooting skills
• Excellent communication skills with the ability to work with technical and non-technical stakeholders

Benefits

• Medical Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Sick Days
• Paid Parental Leave
• Paid Holidays
• Short Term Disability
• Long Term Disability
• 401K
• Educational Assistance
• Annual bonus