Background Screening Analyst

Summary

Join Certn, a fast-growing global technology company, as a Background Screening Analyst for a 12-month fixed-term, fully remote contract starting April 28th, 2025. You will conduct comprehensive background checks, including criminal record checks, academic verifications, and employment reference checks. This role requires strong customer service skills, attention to detail, and the ability to handle a high volume of tasks. Certn offers various benefits, including a work-from-home allowance, paid annual leave, full IT equipment, and paid wellness days. The ideal candidate possesses prior customer service experience, organizational skills, and proficiency in office software. This is an opportunity to work with a supportive team in a dynamic and inclusive environment.

Requirements

• Possess previous experience in customer service, showcasing aptitude in handling customer inquiries and managing busy workloads
• Possess organizational skills with an ability to multitask effectively and meet tight deadlines
• Possess thoroughness and accuracy in completing tasks, ensuring quality and timely outcomes
• Demonstrate capability to handle a high volume of transactional tasks (typically ranging from 80-100 items per day)
• Possess good email etiquette, and a confident, professional phone manner for effective communication with clients and candidates
• Possess familiarity with office software such as Google Suite, as well as a willingness to learn and adapt to new online systems
• Be able to commence work as soon as April 28th
• Have exceptional attention to detail
• Possess a strong drive to be of service, with experience in customer service or call centre environments
• Be committed to being active and supportive team members

Responsibilities

• Conduct comprehensive background screenings, including Criminal Record Checks, academic qualification verifications, and employment reference checks for candidates hired by our clients, in accordance with established guidelines, legislation, training materials, and processes
• Dispatch and follow up on reference and verification requests, recording ongoing actions and conclusions
• Record all findings and outcomes accurately, including additional expenses for billing purposes
• Flag any adverse findings or discrepancies between candidate-provided information and research outcomes

Benefits

• Work from home allowance
• Paid accrued annual leave
• Full IT equipment will be provided
• Paid accrued wellness days