Benefits Implementation Manager

Summary

Join Deel, a leading global payroll and HR platform, as the Senior Manager of Benefits Implementation. You will oversee the successful onboarding and implementation of Deel's products and services for global clients, managing a team of Implementation Managers and collaborating with cross-functional teams to ensure smooth and efficient implementation processes. This role requires strong leadership, project management, and technical expertise to meet client expectations and achieve Deel's operational goals.

Requirements

• 5+ years of experience in benefits implementation, project management, or client-facing roles in a global organization
• 2+ years of experience managing or leading a team
• Strong knowledge of project management methodologies, with a proven track record of successful project delivery
• Experience managing complex, multi-stakeholder projects in a fast-paced environment
• Excellent communication and interpersonal skills, with the ability to manage client expectations and resolve conflicts
• Strong leadership abilities, with experience building, mentoring, and motivating high-performing teams
• Strong problem-solving skills and the ability to adapt to changing priorities
• Bachelor’s degree in Business, Project Management, or a related field (PMP or other project management certifications are a plus)

Responsibilities

• Lead and manage the implementation team, ensuring successful client onboarding and product deployment
• Develop and refine implementation processes, ensuring high-quality, on-time delivery of client projects
• Collaborate with Sales, Product, and Customer Success teams to define project scope, deliverables, and timelines
• Oversee and track the progress of multiple client implementations, managing resources and priorities to meet deadlines
• Act as the primary point of escalation for complex implementation challenges and customer issues
• Manage client relationships during the implementation phase, ensuring clear communication and issue resolution
• Monitor and report on key project metrics, providing regular updates to senior leadership on progress and challenges
• Ensure that implementation strategies align with Deel’s business objectives and customer success goals
• Identify opportunities for process improvements and drive continuous enhancements to the implementation experience
• Provide mentorship and guidance to Implementation Managers, helping them develop their skills and career paths

Preferred Qualifications

• Familiarity with SaaS products or enterprise software implementations is a plus
• Proficient in project management tools (e.g., Jira, Asana, Trello, or similar)

Benefits

• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access