Benefits Operations Manager

Summary

Join Remote's Benefits team as an Interim Manager: Benefits Operations! This people management role within the EOR Operations team involves overseeing a regional team, ensuring benefits coverage, enhancing customer journeys, and increasing operational capacity. You will be responsible for recruitment, training, and development of your team, serving as a subject matter expert on benefits. Collaboration with various teams is crucial for scalability and accuracy. The ideal candidate possesses hands-on people management experience, HR operations expertise across multiple countries, and a passion for continuous improvement. Remote offers a fully remote position with flexible working hours and various benefits, including paid parental leave and a learning budget. Apply now to make a personal impact in the global employment space!

Requirements

• You have hands-on people management experience, with a coaching mindset. You are passionate about team-work and developing people
• You have progressive experience in HR Operations across multiple countries, with a deep knowledge of Benefits plans in US, Canada and LATAM countries
• You are passionate about accomplishing goals and ensuring quality and can demonstrate experience in customer facing roles with service level metrics management and an emphasis on continuous improvement and customer satisfaction
• You are able to quickly adapt to a fast-paced, international, scale-up environment
• You’re tech savvy and have experience working with a variety of digital tools
• You can safely manage and maintain employee data and confidential information, adhering to established protocols, and ensuring utmost professionalism and discretion in handling and accessing such information
• You write and speak fluent English

Responsibilities

• Take full ownership of the recruitment, training, skills enhancement, mentoring, supervision and coaching of one of the regional Benefits Operations team to support their development, performance and growth
• Serve as a subject matter expert and escalation point on all Benefits related topics to Benefits team members, internal stakeholders, Remote prospects and clients
• Work closely and effectively with Product, Engineering, Automation, Payroll, Finance, Tax, Legal, Sales, Customer Success and the broader EOR Operations teams to ensure scalability, accuracy, and data integrity
• Improve & optimise Benefits Operations team’s processes, existing workflows and tools including identifying opportunities for automation to improve quality, efficiency and drive scale
• Ensure Remote's service delivery is fully compliant together with Legal
• Support reporting, audit, compliance, and data integrity initiatives
• Deliver superior value to Remote's employees and clients
• Guarantee no cost / revenue leakage in paying for / recharging Benefits to customers
• Be able to go from “scout to scale” and actually start things up
• Be an internal and external champion of Remote's values and Benefits team's goals

Benefits

• Work from anywhere
• Flexible paid time off
• Flexible working hours (we are async )
• 16 weeks paid parental leave
• Mental health support services
• Stock options
• Learning budget
• Home office budget & IT equipment
• Budget for local in-person social events or co-working spaces