Operations Manager

Summary

Join dLocal, a global payments company, as an Operations Manager and contribute to the smooth and efficient running of operations across multiple countries. You will be responsible for setting up monitoring mechanisms, formulating business strategies, implementing efficient processes, and managing relationships with partners. This role requires a strong background in payments operations and a technical background, along with 5-7 years of experience as an Ops Manager in a similar business model. dLocal offers a remote-first, flexible work environment with various benefits including remote work options, flexible schedules, a referral bonus program, learning and development opportunities, language classes, a social budget, and dLocal Houses.

Requirements

• Have a solid background in payments operations and a technical background
• Have 5-7 years experience as an Ops Manager in a similar business model
• Have solid experience in banking, financial services, the payment industry, fintech, acquirers, or similar
• Be open to constant change in an ambiguous, fast-paced environment, a self-starter, and open to working across time zones with teams all over the world
• Have knowledge of data analytics and reporting
• Have knowledge of SQL
• Be familiar with all business functions including legal, finance, product, and IT
• Have outstanding presentation, reporting, and communication skills
• Have attention to detail
• Have exceptional organizational skills, with the ability to manage multiple activities and projects at the same time
• Have the ability to work with tight deadlines
• Have advanced/fluent English
• Have the ability to travel
• Have team spirit

Responsibilities

• Be responsible for the day-to-day operations & set up mechanisms / processes to monitor payment success rates 24x7 across banks, partners, merchants and improve the same through operational excellence
• Formulate business strategies in terms of Structures, Costs, and Business capabilities for each of the countries we operate
• Implement efficient processes and look for new opportunities
• Oversee the implementation of technology solutions throughout the organization
• Manage relations and negotiations with partners and local acquirers
• Evaluate risk and lead quality assurance efforts
• Analyze performance results and optimize accordingly
• Understand Dlocal operations in order to detect and prevent operational and system/technical problems and suggest operational improvements with strategic thinking
• Work closely with the rest of the company to to support their needs, by providing the information they may need, such as transactions information, feedback from our local providers, and analysis of the current issues that may be affecting our clients and our local processes (audit, back office, etc)

Preferred Qualifications

Have a curious profile and positive attitude

Benefits

• Remote work: work from anywhere or one of our offices around the globe!
• Flexibility: we have flexible schedules and we are driven by performance
• Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity
• Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded
• Learning & development: get access to a Premium Coursera subscription
• Language classes: we provide free English, Spanish, or Portuguese classes
• Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
• DLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!