Benefits Program Manager

Summary

Join Docker, a remote-first company experiencing rapid growth, as a Global Benefits Manager. You will manage global health & welfare, retirement, income protection, time off, and wellness programs. Responsibilities include ensuring compliant administration of leave and disability programs, acting as a liaison with partners, developing onboarding and open enrollment processes, preparing compliance data, and creating communication plans. You will also collaborate with vendors, monitor enrollments, respond to employee inquiries, and manage vendor relationships. This role requires extensive benefits experience in a global environment, strong analytical and communication skills, and proficiency with various systems. Docker offers competitive benefits, including parental leave, technology stipends, PTO, and professional development opportunities.

Requirements

• 6+ years of progressive benefits experience across areas of design, implementation, management, and administration preferably in a fast-paced, mid-size scaling global environment
• Past experience working with EoR partners and managing TPA vendors
• Strong knowledge of leave of absence compliance issues across multiple locations
• Minimum of 3-5 years working in a global environment supporting international employees
• Bachelor degree in a related field
• Highly analytical with ability to resolve complex administrative and accounting issues
• Strong organization and multitasking capability, with the ability to thrive in a fast-paced environment
• Good project management and critical thinking skills
• Strong communication skills and the ability to influence within all levels of the organization
• Demonstrated experience using database and reporting systems
• Must be highly proficient with Google office suite, slack, notion and carrier portal systems

Responsibilities

• Manage Programs including Health & Welfare, Retirement, Income Protection, Time Off, and Wellness for a global remote organization
• Ensure the accurate, consistent, and compliant administration of global leave and disability programs in alignment with established policies, procedures, and applicable laws and regulations
• Coordinate the leave of absence and salary supplement processes in collaboration with third-party administrators and internal departments to maintain seamless operations
• Be a key liaison between EoR partners and EoR team members in the Americas and APAC for benefits issues
• Develop and conduct new hire onboarding and annual benefits open enrollment, including configuring and testing enrollment systems
• Recommend plan design changes as needed, implement new vendors, create supporting communication materials, and lead informational meetings to ensure a seamless process
• Prepare data submissions for compliance and documentation purposes including 5500 filings, non-discrimination testing, applications, and audits
• Create an annual communication plan to promote program awareness and organize special events, including the annual wellness fair and engaging lunch-and-learn sessions
• Stay up-to-date on regulatory requirements and ensure compliance for global benefit plans
• Collaborate with the EoR to address and resolve employee benefits concerns and inquiries in a timely manner
• Implement TPA for leave of absence in the US to ensure quality transition and program management
• Collaborate with vendors to identify automation opportunities that streamline daily processes by leveraging system capabilities
• Monitor global benefit enrollments, terminations, changes in coverage, and beneficiaries
• Ensure accurate premium billing statements are processed in a timely fashion
• Respond to employee benefit inquiries and resolve issues  Monitor slack channels and email to address employee inquiries and provide prompt resolution to any benefit related issues
• Manage vendor relationships, evaluate performance metrics, and identify opportunities for optimization
• Develop and update procedural documentation and maintain/create/update planning calendars to ensure accuracy and organization
• Maintain and update company information resources, including the intranet and recruiting materials, to ensure accuracy and relevance
• Conduct special ad hoc domestic and international benefits projects / analyses
• Coordinate with payroll during employee leaves to ensure accurate payroll runs
• Maintain accurate benefits materials and present new hire orientation on US benefits
• Manage employee onboarding and offboarding in broker , enrollment and carrier portals ensuring timely updates to coverage for employees

Preferred Qualifications

Benefits certification

Benefits

• 16 weeks of paid Parental leave
• Technology stipend equivalent to $100 net/month
• PTO plan that encourages you to take time to do the things you enjoy
• Quarterly, company-wide hackathons
• Training stipend for conferences, courses and classes
• Equity; we are a growing start-up and want all employees to have a share in the success of the company
• Docker Swag
• Medical benefits, retirement and holidays vary by country
• Freedom & flexibility; fit your work around your life
• Home office setup; we want you comfortable while you work