Bilingual Benefits Associate

Summary

Join Humi, a rapidly growing Canadian employment platform, as a Bilingual Benefits Experience Associate! This 14-month contract position (with potential for permanency) offers 100% remote work from anywhere in Canada. You will be the primary point of contact for clients and their employees regarding benefit inquiries, claims, and general assistance in both English and French. Responsibilities include educating clients on group benefits plans, processing enrollments and changes, maintaining accurate records, and staying informed on industry trends. The ideal candidate possesses fluency in English and French, at least one year of experience in group benefits customer service, strong communication skills, and proficiency in various software applications.

Requirements

• Be fluent in both English and French (written and spoken), enabling effective communication and support for clients across Canada, with a particular expertise in serving the Quebec market
• Have at least one year of previous experience in group benefits customer service with an insurance carrier or benefits brokerage
• Possess strong interpersonal and communication skills, both written and verbal, with the ability to effectively convey complex information to clients and internal stakeholders in French and English
• Have excellent problem-solving abilities and the capacity to handle multiple priorities in a fast-paced environment
• Be highly proficient in using computer systems and software applications (Microsoft Suite)
• Demonstrate attention to detail and a commitment to delivering high-quality service to clients
• Demonstrate the ability to work independently as well as part of a team, displaying a positive and collaborative attitude

Responsibilities

• Serve as the primary point of contact for clients (plan administrators) and their employees regarding benefit inquiries, claims, and general assistance by responding promptly and professionally to emails and support tickets in English and French, providing accurate information, and addressing concerns or issues effectively
• Educate and guide your plan administrators and their employees on the various aspects of their group benefits plan in English and French, including coverage details, eligibility requirements, and claims procedures through one-on-one admin sessions and company-wide employee sessions
• Process and administer enrolments, terminations, and changes for your Benefits Plus clients in a timely manner, ensuring compliance with applicable regulations and policies
• Maintain accurate and up-to-date client records, documentation, and databases to ensure data integrity and facilitate efficient information retrieval
• Stay informed on industry trends, regulatory changes, and best practices related to group benefits plans across Canada to provide proactive information to your clients
• Occasionally provide accurate and timely English to French translations of written communications to support seamless interactions between stakeholders and clients

Preferred Qualifications

• Have experience with Hubspot, Notion, and Zendesk
• Possess GBA or CEBS certification

Benefits

• A generous budget for your home office
• Remote First - Work 100% remotely from anywhere within Canada
• Cutting-edge tools and technology
• Reward and recognition programs
• Annual Global Gathering