Remote Bilingual Care Partner

Summary

Join Thyme Care, a cancer care navigation company, as a Care Partner to guide members through their journey, report into the Care Partner Team Lead, and spend most of your day reaching out to members by phone, text, video, and email. After three months, you will have completed virtual onboarding and training, built strong relationships with members, identified and prioritized member needs, followed care team policies, and been a valuable partner to our members.

Requirements

• At least 2 years of experience in a patient-facing or member-facing role
• Success in a metrics-driven, feedback-oriented environment
• Experience working from home and/or in a fast-paced environment, a plus

Responsibilities

• Talk to, navigate, and guide our members who have cancer throughout their journey
• Report into the Care Partner Team Lead
• Reach out to our members by phone, text, video, and email to check in on their needs
• Get support connecting with providers or resources for members if needed
• Help members schedule health and wellness visits with our provider team
• Conduct survey assessments to determine changes in member's health, needs, goals, and values for advanced care planning

Benefits

• Health insurance
• Retirement benefits
• Paid time off
• Remote work, flexible hours
• Life and disability insurance
• Bonuses and incentives
• Professional development opportunities
• Wellness programs
• Family and parental leave