Cloudbeds is hiring a
Business Development Associate in Mexico

Summary

The job is for a Business Development Associate - Partner Growth at Cloudbeds, a company that provides a platform for hospitality businesses. The role involves managing partner onboarding, driving pilot use, creating documentation and content, and collaborating with cross-functional teams. The position is remote in Latin America, preferably in Mexico or Colombia.

Requirements

• 0 - 2 years experience in Account Management required or other relevant experience as approved by HR
• Bilingual in English/Spanish required; ability to communicate in Portuguese in addition to English/Spanish is preferred

Responsibilities

• Partner Onboarding - Own and manage the partner onboarding ensuring a seamless experience, and launching them in the Cloudbeds Marketplace
• Drive Pilot Use - Identify and find pilot properties to drive the utilization of partner applications / channels minimizing go-live delays and optimizing the time spent by each partner, in collaboration with the API onboarding team
• Documentation - Create release notes to support internal teams in promoting and generating leads for our partners
• Asset Management - Source and deliver partner assets as required and distribute to the relevant teams and communication channels
• Feedback Loop - Orchestrate and execute regular and ad hoc surveys with properties of all partners post-pilot phase. Be accountable for collecting and communicating partner feedback to the dedicated teams needing to intervene for improvement
• Training - Schedule and conduct partner training sessions to ensure that knowledge of key features of our partners is disseminated across the organization, including Customer Success Managers (CSM), onboarding, sales, support, and marketing teams
• Content Creation - Create partners' landing pages, Guru cards, product benefits/highlights, product/marketing videos, solution overviews, and promotional materials to effectively position and communicate partner features
• Regional Case Studies - Coordinate the creation of regional case studies highlighting successful partnerships. Collaborate with partners and internal teams to develop compelling case studies that showcase the value of our platform in specific regions
• Connect with the Rest of the Team / Organization - collaborate closely with cross-functional teams within the organization, including Customer Success Managers (CSM), onboarding, sales, support, and marketing teams. Communicate effectively with internal and external stakeholders to ensure the success of high-visibility projects

Preferred Qualifications

• Intermediate - Advanced Proficiency with MS Excel
• Experience with Salesforce preferred

Benefits

Flexible working schedules with an open Paid Time Away policy