Bilingual Customer Relations Representative

Summary

Join Sutherland as a Bilingual Customer Relations Representative and work from home, providing exceptional customer support in French and English. You will utilize advanced technologies and collaborate with a supportive team. Sutherland offers competitive pay, paid training, comprehensive benefits, and advancement opportunities. This role requires fluency in both English and French, a high school diploma or equivalent, and a typing speed of 35+ WPM. A reliable high-speed internet connection and a dedicated workspace are also essential. The position is open only to Canadian residents authorized to work in Canada.

Requirements

• Fluency in English AND French
• Must have completed high school or equivalent
• Must have the ability to type 35+ WPM
• Internet speeds of at least 5 Mbps upload and 30 Mbps download
• In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates
• A quiet and secure place to work
• Must be authorized to work in Canada

Responsibilities

• Deliver exceptional support and solutions to customers calling in for assistance in French and/or English
• Work with top technologies and systems

Preferred Qualifications

Experience in the restaurant or fast food industry

Benefits

• Competitive hourly pay of 18.20 plus reward & recognition programs
• PTO
• Paid training
• Medical, dental, and vision benefits
• EAP
• Health and wellness programs
• Advancement opportunities