Customer Service Representative, Bilingual Advisor

Summary

Join our team as a Customer Service Representative(Bilingual Advisor) and provide course consultations to potential customers, proactive outreach to user leads, and offer excellent customer service to our existing clientele.

Requirements

• Fluent in both English and Mandarin (both spoken and written)
• Quick to learn and master the basic knowledge required for work, with some experience in graphic software
• Strong sense of responsibility, meticulous in work, with good communication and problem-solving skills

Responsibilities

• Responsible for enrolling trial courses for clients
• Setting up new classes in the system
• Managing student transfers between classes
• Processing student refunds
• Handling the mailing of course materials
• Recommend suitable classes based on students' learning progress
• Assist teaching staff with additional tasks as needed