Bilingual Customer Service Representative

Summary

Join PayZen, a company revolutionizing medical payments, as a Customer Service Representative. You will be the voice of our customers, assisting patients with payment plans and resolving issues with providers. This role involves inbound and outbound communication, collaboration with internal teams, and proactive problem-solving. You'll need strong customer service skills and at least 3 years of contact center experience, preferably in payment plan servicing. We offer a flexible work-life balance, competitive pay, employer-paid healthcare, stock options, and the chance to make a real difference in healthcare.

Requirements

• Passion for helping patients
• Strong customer service orientation and problem-solving skills
• Contact center experience required - minimum 3 years (preferably in a payment plan servicing capacity)
• Ability to work and resolve issues independently
• Experience working remotely
• Adaptability to change including job processes/tools and schedule flexibility
• Fluent in English and Spanish

Responsibilities

• Create positive interactions with patients using our customer service platform including email, SMS, chat and phone
• Represent PayZen values and deliver excellent service through each interaction
• Influence, educate, and connect customers to technology and share the value of digital payment options
• Work with providers to resolve any issues related to patient payment plans
• As an individual contributor you will identify opportunities for improvement and seek proactive solutions / tools to better the customer experience and streamline the day-to-day of the job

Preferred Qualifications

• Preference given to candidates with FinTech and/or healthcare revenue cycle experience
• Experience collaborating with various internal teams

Benefits

• An opportunity to positively affect the lives of thousands of patients
• A flexible lifestyle that fits the modern work-life balance
• A chance to join a high-growth company at an early stage
• Highly skilled co-workers with whom you can grow your skillset
• Be a part of a team that revolutionizes medical payments in ways never seen before
• The ability to impact company values and culture in a collaborative environment - we value all comments and suggestions
• Competitive pay, employer-paid healthcare, and stock options
• $25 - $29 an hour