Bilingual Customer Service Representative

Summary

Join Netfor, a customer service company, as a Bilingual Customer Service Representative! Work remotely from Indiana, providing phone support in Spanish and English. You will troubleshoot technical issues, process orders, and ensure customer satisfaction. This role offers a competitive hourly wage, benefits including health insurance and 401k, paid time off, and professional development opportunities. The position requires fluency in both languages, strong communication skills, and the ability to multitask. Technical requirements for remote work include a Windows 10 computer meeting specific specifications.

Requirements

• Fluent in Spanish and English (verbal and written)
• Strong communication skills and the ability to explain solutions clearly
• Customer-focused attitude with professionalism and patience
• Ability to follow knowledge base instructions precisely per contract requirements
• Strong multitasking abilities (typing while talking)
• Typing speed of 35+ words per minute
• Desktop or Laptop (MacOS, tablets, Chromebooks, and Android devices are NOT compatible)
• Windows 10 Operating System
• 8GB RAM or higher
• Intel i5 9500 / Ryzen 3 3100 processor or better
• 256GB SSD with at least 100GB free space

Responsibilities

• Answer customer inquiries in both Spanish and English regarding orders, products, and services
• Process customer orders, changes, and returns following established procedures
• Accurately document customer interactions and resolutions in ticketing software
• Provide exceptional customer service by handling inquiries professionally, sensitively, and diplomatically
• Troubleshoot technical issues using step-by-step solutions outlined in knowledge base articles
• Strive for positive customer satisfaction survey results by delivering top-tier service

Preferred Qualifications

• Proficiency in Microsoft Office is a plus
• Reliable and self-motivated team player

Benefits

• $18.50 per hour (based on experience, technical skills, and typing speed)
• PTO plan (up to 76.96 hours/year in the first year)
• 401k, health, dental, and vision insurance
• Wellness program and professional development opportunities