Bilingual Customer Service Representative

Summary

Join Netfor, Inc.'s dynamic team as a Bilingual Customer Service Representative, working 100% remotely from home! Provide exceptional customer service in Spanish and English, assisting callers with questions about state taxes and repayment programs. We offer comprehensive training and tools to succeed, along with growth opportunities and a supportive environment. Enjoy a predictable Monday-Friday schedule and work-life balance. This role requires fluency in both Spanish and English, excellent communication skills, and a passion for helping others. Netfor provides equipment and offers competitive pay, benefits including health, dental, and vision insurance, PTO, and a 401k.

Requirements

• Bilingual Skills : Fluency in Spanish and English (spoken and written)—your superpower to connect with diverse callers!
• Communication Pro : Clear, confident, and friendly, with the ability to explain solutions
• Multitasking Talent : Comfortable typing while talking (35+ WPM preferred)
• Customer Focus : A passion for helping others with patience and a positive attitude
• Reliability : Self-motivated and ready to shine as part of our team
• Customer Service Pros Wanted : We’re seeking professionals with a knack for exceptional service—bring your skills from any industry, and we’ll train you to excel in ours!

Responsibilities

• Address inquiries about state taxes, repayment programs, and related services in both Spanish and English
• Provide clear answers and actionable next steps, guided by the comprehensive training we provide
• Handle sensitive customer information with professionalism and confidentiality
• Document every case accurately and thoroughly in our ticketing software, ensuring exceptional follow-through
• Delight callers with patience, empathy, and top-tier support—turning complex issues into simple solutions

Preferred Qualifications

Tech Savvy : Basic computer skills; Microsoft Office knowledge is a plus

Benefits

• Pay : $18.50/hour—competitive and based on your skills and experience
• PTO : Up to 9.6 days (76.96 hours) in your first year
• Benefits : 401k, health, dental, and vision insurance to keep you thriving
• Growth & Wellness : Access to professional development programs and wellness initiatives to support your journey
• Referral Bonus : Know someone perfect? Refer them and earn $200 if they’re hired!