Remote Bilingual Enrollment Specialist

Summary

Join Thyme Care, a cancer care navigation company, as a Bilingual Spanish/English Enrollment Specialist to educate prospective members on our services and encourage them to join. This role involves making outbound calls, surfacing member goals and priorities, and helping the care team understand member needs.

Requirements

• Have completed virtual onboarding and training (three weeks long) and are up to speed on Thyme Care systems, tools, technology, partners, and expectations
• Be comfortable with and correctly follow Care Team policies and procedures, escalation pathways, communications best practices, and documentation standards
• Reach out to eligible members to inform them of Thyme Care’s services and ways we can support them in their cancer care journey
• Explain the benefits of Thyme Care’s program so that both members and caregivers understand how we can help them and enroll them in our program and the value of our services
• Obtain consent from members, conduct enrollment surveys, and identify and escalate any urgent member needs
• Participate in coaching and development sessions, and apply feedback and best practices to meet your quality and productivity goals
• Fluency in Spanish

Responsibilities

• Make outbound calls to 80-100 prospective members every day
• Surface member goals and priorities and help our care team understand the needs of the members you enroll

Benefits

• Paid time off
• Health insurance