Bilingual Phone Representative

Summary

Join our team as a Bilingual Phone Representative (Spanish and English) and be the first hire on our brand-new Concierge team! This fully remote, full-time independent contractor position offers a flexible schedule (40 hours/week, overlapping CST) and the opportunity to make a significant impact. You will be responsible for making outbound calls to prospective patients, guiding them through onboarding, and scheduling appointments. This role requires excellent communication skills, particularly when explaining complex billing information, and the ability to handle objections. The ideal candidate has healthcare experience and leadership aspirations. We offer generous PTO, direct mentorship, learning and development opportunities, and global networking possibilities.

Requirements

• Proven experience in phone sales or telemarketing
• Strong communication and interpersonal skills
• Ability to explain complex information clearly and concisely
• Demonstrated ability to manage workload and achieve sales targets
• Familiarity with CRM or sales software, telephony or customer service software (Zendesk), and collaboration tools like Google Suite and Slack
• Bilingual proficiency in Spanish and English required

Responsibilities

• Make outbound calls to prospective new patients
• Email and SMS communication may also be required, depending on the patient
• Guide new patients through the onboarding process, addressing concerns or objections as they come up
• Effectively communicate complex billing and insurance information to families
• Navigate rejections or difficult conversations with potential clients
• Ensure patients complete necessary post-call tasks, such as reviewing consent forms or uploading diagnostic information
• Build feedback loops to keep Product + Engineering teams aware of technical issues or bugs
• Utilize CRM or sales software
• Work independently to meet sales targets

Benefits

• Generous PTOs
• Direct Mentorship: Grow through guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Work and connect with professionals around the world