Bilingual Social Media Content Specialist

Summary

Join our growing team as a Social Media Content Specialist and work from home, reviewing, monitoring, moderating, and responding to comments on behalf of our clients. Craft creative written content to encourage participation and increase engagement across social channels.

Requirements

• Exceptional written communication (spelling, grammar, syntax, etc.) in English AND one of the following languages: German, Spanish, Swedish, Finnish, Norwegian, Dutch, or Thai. Native fluency (C2 proficiency level) in both languages required
• US permanent residency
• Open and flexible availability to work a combination of the eight-hour shifts noted above throughout the week and weekends
• Professional experience moderating and engaging across all social media platforms
• Experience writing, editing, and creating engaging content in the social media space using brand voice while following established guidelines
• The ability to tailor your written tone and voice to match each customer
• Exceptional customer service skills
• Knowledge of, experience with, and a genuine interest in content being moderated in multiple industries
• Reliable high-speed internet with no data restrictions
• An active Facebook account

Responsibilities

• Review, monitor, moderate, and respond to comments posted to our clients’ social channels (Facebook, Instagram, etc.) on behalf of our clients using their unique brand voice
• Craft creative written content to encourage participation and increase engagement across our clients’ social channels
• Provide our clients’ audience with an excellent experience through the clients’ social channels
• Escalate issues, observations, opportunities, and insights through the relevant channels