RT2 is hiring a
Bilingual Technical Customer Service Specialist
closedRT2
π΅ ~$35k-$38k
πRemote - Worldwide
Summary
The job is for a Bilingual Technical Customer Service Specialist at RTΒ², a company offering Retail Management Solutions. The role involves providing technical support to dealers and customers via phone, email, and remote desktop support. The schedule is from 11:00 AM - 7:30 PM EDT, Monday through Friday, with Thursday and Saturday off.
Requirements
- 1-2 years experience in a technical support related role preferred
- High School degree, GED preferred, or related education preferred
- Fluency in English and Spanish required
- In depth knowledge of PCs, operating systems, networking, and applications to be able to help users quickly and effectively with their problems
- Proven systematic and logical problem-solving ability
- Experience within a call center environment
- Helpdesk support, computer repair or equivalent
- Good interpersonal skills such as effective listening, empathy, patience, and the ability to carefully walk a user through problem resolution steps remotely
- Aptitude to troubleshoot problems under pressure, and the ability to defuse excited and sometimes irate users or customers
- Ability to work well with other departments in a team environment
- Well-developed organizational and extensive follow-up skills are a must
- Ability to handle and keep up with constant changes to products, policies, and follow procedures
- Ability to Multitask
- Use of Remote Desktop Software
- Ticketing and knowledgebase system use (Microsoft CRM)
- Strong Microsoft operating systems experience
- Strong understanding of printers and networking
Responsibilities
- Provide technical assistance and support for incoming calls, email CRM queues, and internal messaging inquiries in a timely manner
- Maintain daily performance of computer systems
- Walk customers through problem-solving process
- Ask questions to determine nature of problem
- Install, modify, and repair computer hardware and software
- Support of all our internal and customer facing websites and applications
- Run diagnostic programs to resolve problems
- Assist the market team members on their questions and concerns; especially with those related with the installation, maintenance and training of proprietary software and equipment
- Support of multiple carrier and service platforms
- Successful and timely completion of all daily work-tasks
- Exhibit professionalism and superior phone etiquette, answering all customers with a focus on quality of message with cheerful demeanor
- Assist with minor escalations at the dealer/customer level
- Additional responsibilities as required to meet business needs
Benefits
- Remote, flexible working options
- Competitive compensation
- Generous STI and LTI provisions
- Health, Dental and Vision Insurance
- Paid Annual Leave
- Paid Sick Leave
- 401K, and more
This job is filled or no longer available
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