Megaport is hiring a
Network Support Specialist

Summary

The job is for a CCNA-level technical specialist on a fixed term basis in Mexico City, working for Megaport's Network Support Services team. The role involves monitoring, maintaining, and ensuring uptime of the global network, troubleshooting and resolving issues, providing support to the customer support team, planning and implementing network changes and upgrades, maintaining technical relationships with vendors, overseeing contractors, and communicating network incidents.

Requirements

• Must be bilingual in English and Spanish
• Minimum 2-5 years of experience working in network operations or support environments
• Excellent understanding of networking concepts and protocols
• Excellent customer service focus
• Knowledge of some of the following technologies: Cisco, Juniper
• CCNA Certification or alternate vendor equivalent is advantageous
• Excellent Microsoft Office or G-Suite skills
• Experience with operating and managing Fiber Optic networks
• Innovative approach to problem-solving and incident resolution
• Ability to communicate with all levels of business and act as intermediary between technical experts and customers
• Excellent focus on documentation with high attention to detail
• Motivated, engaged and able to operate autonomously and within a globally dispersed team environment

Responsibilities

• Monitoring and managing the day-to-day operation of Megaport’s global network infrastructure
• Respond to alerts and incidents, troubleshooting and resolving issues
• Liaising and providing support for Megaport's Customer support team
• Plan, process, manage and implement network changes and upgrades
• Maintain technical relationships with vendors and suppliers
• Oversee contractors performing remote work
• Communicating network incidents to internal and external stakeholders

Preferred Qualifications

• Scripting/coding experience will be highly regarded
• Flexibility to work rotating shifts (Including weekends)

Benefits

• Competitive Compensation Packages
• Flexible working environments
• Birthday Leave
• Generous study and training program + 5 days paid study leave
• Additional Leave via Purchased Annual Leave Scheme
• Health and Wellness Program