Cerbo EHR is hiring a
Billing Assistant

Summary

The job is for a Billing Assistant at Cerbo, a high-growth healthcare SaaS company. The role involves managing client billing subscriptions, providing customer support, and assisting with processing cancellation requests. The ideal candidate should be meticulous, detail-oriented, comfortable with ambiguity, have project management skills, and a proven ability to gain proficiency with complex processes.

Requirements

• Natural inclination for being meticulous
• Comfortable asking for clarity when needed

Responsibilities

• Monitor edits to user accounts and update billing subscriptions accordingly
• Provide customer support via email or phone when clients make inquiries about their invoices, need their information updated, and/or have questions about navigating changes to their staff
• Update records in our internal client management software, and issue/ track new client sign up paperwork
• Assist with processing client cancellation requests

Preferred Qualifications

• Customer service experience is a plus
• Be comfortable with ambiguity; startup/growth environment experience preferred
• Project management skills
• Proven ability to gain proficient with complex processes

Benefits

• Competitive compensation based on experience
• Health and dental benefits
• 401(k) with matching company contribution
• Short-term disability & long-term disability insurance
• Paid Time Off
• Full suite of remote working tools and processes