Billing Solutions Specialist

Summary

Join Pacvue as a Billing & Account Solutions Specialist and manage the end-to-end customer billing experience, from account setup to resolving complex issues. You will act as the primary contact for billing inquiries, collaborating with internal teams to optimize processes and enhance customer satisfaction. This role requires strong analytical and problem-solving skills, excellent communication, and experience in billing or customer support within a SaaS environment. Pacvue offers a competitive salary, work-from-home flexibility, annual bonuses, comprehensive benefits including HMO coverage, paid time off, parental leave, and opportunities for professional growth.

Requirements

• 2+ years of experience in billing, customer support, or finance (preferably in SaaS)
• Strong analytical and problem-solving abilities with customer-first approach
• Ability to manage competing priorities in fast-paced environments
• Excellent communication skills
• Experience in matrixed reporting structures
• Cross-functional collaboration skills

Responsibilities

• Manage end-to-end customer billing experience, from account setup to policy education
• Handle complex account onboarding for enterprise customers
• Resolve billing disputes and escalations through cross-team collaboration
• Serve as primary contact for billing inquiries and troubleshooting
• Maintain billing documentation and contribute to knowledge bases

Preferred Qualifications

• Experience with billing systems and CRM platforms
• Excel and financial analysis proficiency

Benefits

• Competitive salary of $5.29 USD per hour with potential annual performance based increases
• Work From Home
• Annual contractor bonuses every December
• Comprehensive benefits package include HMO for the contractor and immediate family (spouse and children) after three months
• Sick leave and paid time off after three months
• Maternity/Paternity leave (applicable after six months)
• Internal training
• Opportunities for personal and professional growth within a supportive team environment