Billing Specialist

Summary

Join Kasa as a remote Guest Billing Specialist and contribute to our global brand by ensuring reservation accuracy, resolving guest billing inquiries, and conducting audits. You will work closely with various teams to maintain financial accuracy and guest satisfaction. This role requires at least one year of experience in administrative, audit, billing, or hospitality. Proficiency in Microsoft Excel and/or Stripe is necessary, along with strong attention to detail and time-management skills. The position offers the opportunity to improve billing processes and contribute to high guest satisfaction scores. Success in this role involves taking ownership of daily processes, creating new processes, and collaborating with other teams.

Requirements

• At least one year of experience in an administrative, night / sales audit, AR or billing
• Proficient in Microsoft Excel and/or Stripe; accounting background preferred but not required
• Excellent attention to detail and strong time-management skills; this role involves multiple ongoing processes that require superior attention to detail
• Highly motivated and able to maintain efficiency while working independently
• Proactive by nature and can act decisively when needed
• Team player who is committed to uplifting your coworkers and the company

Responsibilities

• Perform billing audits and adjust reservation data to ensure financial accuracy
• Regularly contact guests by email, phone, text, SMS to resolve billing issues and payment inquiries
• Work closely with the Communications, Reservations, and Portfolio teams to ensure the accuracy of reservation reporting and to deliver expedient resolutions for payment
• Process payments for unique reservation circumstances and long-term stays
• Ensure that all billing-related transitions and activities are completed for new building transitions
• Support resolutions with our distribution partners
• Manage the processing of long term stay payment plans

Preferred Qualifications

• Worked in the hospitality industry at some point in your career
• Worked for small and large enterprise companies
• Taken ownership of daily audit and billing resolution processes
• Helped create new billing processes and improve reservation financial accuracy
• Contributed to high guest satisfaction scores related to billing support
• Collaborated with Communications, Reservations, and Portfolio teams to eliminate reservation billing errors and improve financial reporting accuracy

Benefits

This role is fully remote