Billing Specialist

Summary

Join New Era Technology, a global company with over 4,500 professionals, where People First is at the heart of everything we do. As a Billing Specialist, you will support the end-to-end billing function, ensuring accurate customer records, agreements, and invoicing. You will collaborate with internal teams, streamline billing workflows, and generate reports. This remote position requires 1-2 years of experience in Accounts Receivable and international billing operations, proficiency in Xero, and strong analytical and communication skills. New Era offers competitive benefits, including health insurance, life insurance, paid time off, and more. The work schedule is 6 AM – 3 PM (PH time). Apply today and help us shape the future of work!

Requirements

• Minimum 1 - 2 years’ experience in Accounts Receivable
• Proven experience in international billing operations
• Proficiency in Xero accounting software
• Strong understanding of billing, invoicing, and reconciliation processes
• Excellent attention to detail, numeracy, and organizational skills
• Effective written and verbal communication skills
• Strong problem-solving skills and ability to work in a fast-paced environment
• Self-motivated and able to work independently
• Comfortable working with people from different backgrounds and locations

Responsibilities

• Support the end-to-end billing function, including the accurate setup and maintenance of customer records, agreements, and invoicing in line with company standards
• Collaborate with internal teams to ensure efficient processes, compliance with policies, and timely communication with stakeholders
• Assist in streamlining the billing workflows and generating reports for management
• Proven experience in processing and issuing accurate invoices in line with company policies and client agreements
• Strong ability to reconcile billing data and ensure timely payment processing
• Experience supporting multi-region billing operations (e.g., New Zealand, Australia, Philippines)
• Skilled in managing customer accounts and agreements, including setup, updates, and terminations using billing systems such as ConnectWise or Reckon
• Capable of generating monthly and ad hoc invoices, credit notes, and handling billing inquiries and discrepancies
• Familiarity with creating and maintaining contracts for products, services, and solutions (excluding SaaS)
• Collaborative mindset with the ability to work cross-functionally with sales, finance, and customer service teams
• Proactive in identifying and implementing process improvements and automation opportunities
• Strong analytical skills for generating and reviewing billing reports to detect errors or trends
• Willingness to provide administrative support, assist with onboarding, and contribute to general office tasks as needed
• Knowledge of billing compliance standards and commitment to maintaining accuracy and efficiency in all billing activities

Benefits

• Day 1 HMO + 1 free dependent
• Health and Wellness Reimbursement Benefits
• Sunlife Group Insurance
• Company Salary Loans
• Government contributions
• Assistance with government loan payments
• 13th month pay
• Night differentials pay
• Holiday pay (for hours worked on holidays)
• Mandated Leaves
• Work equipment provided