Billing Specialist

Summary

Join Tekmetric as a Billing Specialist and play a key role in safeguarding company revenue while providing excellent customer service. You will handle accounts receivable for small to mid-size clients, coordinating with other departments to ensure accurate invoicing. Responsibilities include resolving billing issues, adjusting customer accounts, maintaining ledgers, and following up on delinquent accounts. The ideal candidate possesses at least one year of relevant experience, familiarity with Zendesk, and strong customer service and problem-solving skills. Preference is given to candidates with experience in Chargebee, Hubspot, Salesforce, and SaaS billing. Tekmetric offers a comprehensive benefits package, including remote work flexibility, generous PTO, comprehensive health benefits, retirement plan, and wellness programs.

Requirements

• 1 year of relevant experience
• Some experience with Zendesk
• Knowledge of billing procedures and collection techniques
• Personality: Empathetic, high integrity and trustworthiness, task oriented, meticulous record keeping
• Working knowledge of accounting principles and procedures
• Strong customer service and problem-solving skills
• Comfortable working in multiple online environments
• Able to work independently with minimal supervision
• Excellent ability to organize and coordinate tasks
• Must be located in the Eastern or Central Time Zone
• Available to work part-time shifts from 8 am to Noon OR 9 am to 1 pm

Responsibilities

• Coordinating cross-departmentally to ensure accuracy of customer invoicing
• Support in clearing incoming customer and internal requests through Billing Operations ticketing system to resolve billing related issues
• Adjusting customer accounts for changes in subscription plans or added services requested
• Support maintenance of customer collection ledgers and follow up with delinquent customers respectfully conveying need for maintaining current account balances
• Maintain meticulous notes regarding customer interactions for cross-departmental visibility
• Continually improve upon processes

Preferred Qualifications

• Experience with Chargebee, Hubspot, and Salesforce software
• Prior SaaS billing experience

Benefits

• Enjoy the flexibility of remote work
• Competitive base salaries that reflect your value
• Generous Paid Time Off, because we know you do your best work when you're well-rested
• Support for every stage of life—with paid maternity, parental bonding, and medical leave for you or your loved ones
• Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families
• Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp
• 401(k) Retirement Savings Plan with 100% employer match on contributions up to 6% - so your future self will thank you
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to make your money go further
• Life and Accidental Death & Dismemberment (AD&D) Insurance for added peace of mind
• Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best
• After one year of employment, enjoy a $300 home office setup bonus to help make your space work for you
• Keep growing with support for continuing education - we’re invested in your development