WalkMe is hiring a
Billing Specialist, Remote - United States

Summary

WalkMe is hiring a Billing Specialist to manage customer accounts, billing tasks, and participate in implementing billing systems integrations. The candidate should have 4+ years of experience in a similar role, a Bachelor's degree in business, accounting, or a related field, and working knowledge of NetSuite and basic accounting principles.

Requirements

• 4+ years experience in a similar role
• Bachelor's degree in business, accounting, or a related field
• Working knowledge of spreadsheets (can maintain complex spreadsheets) and ERP system (We use NetSuite)

Responsibilities

• Complete billing tasks, produce invoices and credit memos in accordance with customers agreements
• Manage billing master data, including customer details and process internal requests for address, account and rate changes, account termination, account reactivation, recurring billing additions, etc
• Analyze customer's account statements
• Provide support with customer and billing related queries
• Manage account balances and resolve inconsistencies
• Participate in implementing billing systems integrations

Benefits

• Flexible Work Arrangements: We offer remote/hybrid and flexible hours to help manage work commitments and personal life effectively
• Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community
• Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering
• Comprehensive Health Care Coverage for our Employees and Families, 401(k) program with company matching (up to $5,000), and a vacation policy to encourage a healthy work-life balance