Aircall is hiring a
Billing Support Specialist

Summary

The job is for a Billing Support Specialist in Aircall's Customer Support & Experience team. The role involves handling billing and payment-related inquiries, supporting customer-facing teams, maintaining accurate account balances, and partnering with the Account Receivable and Cash Collection teams.

Requirements

• Ideally 1 + year of experience in a SaaS B2B customer support role or transferable experience/skills
• Excellent written and verbal communication skills in English, Spanish is a plus
• Familiar with ticketing tools and systems like Netsuite
• Technical aptitude (ability to understand and explain technical billing concepts to customers and other internal stakeholders)
• A curiosity to understand and troubleshoot complex customer inquiries
• Strong sense of time management and prioritization of work
• Exhibit uncompromising empathy
• Ability to multi-task across different platforms and forms of communication
• Willingness to work with multiple teams in an international and multilingual remote environment

Responsibilities

• Assisting customers to effectively solve their billing and payment inquiries
• Providing support to customer-facing teams with invoicing, subscriptions, payments management
• Maintaining accurate account balances
• Partnering effectively with the Account Receivable and Cash Collection teams

Preferred Qualifications

Experience in a SaaS B2B customer support role for more than 1 year

Benefits

• Competitive salary package & equity
• Medical, dental, and vision insurance is 100% covered
• 401k plan with company matching!
• Unlimited PTO — take the time you need to come to work feeling great!
• Wellness, internet, and childcare reimbursements
• Generous parental leave policy