Billing Tech Support Specialist

Summary

Join Prompt, a rapidly growing healthcare software company, as a Billing Tech Support Specialist! In this crucial role, you'll provide expert software support to clients via email, contributing significantly to our top-rated Customer Experience Team. You'll troubleshoot billing software issues, triage tickets, and collaborate with other teams to ensure customer satisfaction. This position requires 3+ years of relevant experience, a medical billing background, and strong analytical and communication skills. Prompt offers a remote work environment, competitive salaries, bonus potential, equity compensation, 401k, health insurance, generous PTO, and company-sponsored lunches.

Requirements

• 3+ years of relevant experience in customer-facing functions such as tech support or similar customer facing experience
• Medical billing background required- Physical Therapy billing strongly preferred
• Experience in any function of clinical development or medical billing operations (clinical operations, data management, biostatistics, system management, information management, medical monitoring, RCM follow up, claim review and submission, etc.)
• Must have a highly analytical mindset and with superior ability to troubleshoot/test use cases and issues in software
• Proactive, self-motivated and self-directed, with the ability to learn quickly and autonomously
• Ability to multitask, keep records, prepare reports, and follow specific instructions
• Proficient in MS Excel
• Exceptional written and verbal communication skills
• Eagerness to learn and adopt software

Responsibilities

• Respond to customer questions and requests regarding RCM and billing software questions via email using our help desk platform to help them find solutions to their inquiries in an accurate and efficient manner
• Triage tickets, perform escalations to appropriate teams, and provide all necessary details to ensure the teams are equipped to assist the customer
• Support engineering ticket creation, review and prioritization
• Develop and maintain a deep understanding of our product offerings to effectively respond to incoming customer inquiries across our single-channel support system
• Promote customer satisfaction and loyalty by understanding each customer’s unique (and evolving) needs, delivering value, and exceeding expectations
• Improve and advocate for customer experience by identifying opportunities to enhance our product and service features

Preferred Qualifications

• Prior startup and/or B2B SaaS technology organization experience
• Experience with customer support software

Benefits

• Competitive salaries
• Bonus potential with exceptional performance (up to 12k)
• Remote environment
• Potential equity compensation for outstanding performance
• 401k
• Health Insurance Benefits
• Generous PTO
• Company-wide sponsored lunches