PTW is hiring a
Brazilian Portuguese Player Support Advocate in Poland

Summary

The job is for a Player Support Advocate position that requires remote work from Poland. The role involves providing customer support to gamers and loyal customers, focusing on technical issues. The candidate should be fluent in the language they are applying for and English, have strong communication skills, knowledge of computers, and a proactive attitude.

Requirements

• Fluency in the language you are applying for & English, particularly reading & writing
• Excellent attention to detail, strong communication skills, and knowledge of Computers
• Self-motivated, a proactive attitude with the ability to work productively and collaboratively within a multilingual team
• A logical, methodical approach with good analytical and problem-solving skills
• Excellent observation and attention to detail skills with patience, perseverance, and good concentration

Responsibilities

• Ensuring customers' queries are answered with the aim of a first-time resolution and ensuring that all responses are provided with excellent attention to detail, care, and professionalism
• Ensuring queries are responded to within our agreed response times and that all customer communications are dealt with to provide solutions as a priority whilst protecting confidentiality
• Resolving all technical issues raised by customers, particularly via live chat, by carrying out fault finding analysis and offering appropriate solutions that resolve the customers issue

Preferred Qualifications

• Experience in playing consoles and or PC gaming advantageous
• Be comfortable discussing technical faults/issues relating to game consoles/PCs

Benefits

• Attractive remuneration
• Holidays
• Regular team competitions with great prizes
• Inclusion into an extensive social calendar
• A supportive community inclusive of LGBTQ+, and any age, ethnicity, religion, or disability
• A dedicated employee wellbeing programme
• Regular progression opportunities to ensure our employees flourish
• Remote/Homeworking with flexible working schedules, a fun environment, and a relaxing culture
• The opportunity to work with the leading technology and creative minds in the world