Business Analyst

Summary

Join the Department of Community Affairs (DCA) as a Business Analyst! DCA seeks a dedicated individual to interpret business needs and translate them into technological solutions for grants management and loan servicing. This role requires independent judgment, collaboration with various teams, and the ability to improve operational efficiency and customer service. Local candidates only are considered. The position will initially involve an onsite work schedule, transitioning to a hybrid or fully remote model with periodic office visits. A bachelor's degree and relevant experience are required.

Requirements

Bachelor's degree in business or related field from an accredited college or university AND two to three years of experience related to area of assignment

Responsibilities

• Gain a thorough understanding of the grants management and loan servicing operation
• Use activity diagrams, scenarios, business analysis, flowcharts, document analysis, business process descriptions, interviews, and workflow analysis to interpret and document the needs
• Gather information from multiple sources and critically evaluate it, reconcile conflicts, disseminating high-level information into details and distinguish user requests from their true needs
• Collaborate proactively with the technology team, program staff, and senior leadership
• Use standard templates and natural language to develop requirement specifications
• Deliver work products throughout the project life cycle
• Ensure the system design as per the needs of the users
• Work independently
• Deploy effective project management techniques
• Work with various databases and spreadsheets
• Understand funds distribution and payment processing
• Communicate effectively both verbally and in writing
• Effectively apply technology to tasks
• Show attention to detail
• Analyze and effectively problem solve
• Performs complex administrative duties and statistical, financial, or operational data analysis and reporting in support of management decision making in functional area of federal and state grant programs
• Identifies trends, discrepancies, and variances to improve the efficiency and effectiveness of operations
• May partner with other departments, divisions, outside agencies, and vendors to address business issues
• May administer or provide high level technical and administrative support for various projects, grants, contracts, implementation of procedures, and/or any specialized functions
• Assists with orientation, training, or providing task guidance of collaborative team members and division partners
• Supports the user community in the use of functional business tools and support systems

Preferred Qualifications

Experience with/understanding of grants management and loan servicing processes

Benefits

Hybrid or 100% remote work schedule