Business Analyst

Summary

Join CALSTART, a mission-driven organization focused on transportation decarbonization, as a Business Analyst for a 6-month 1099 contract (with potential extension). You will play a pivotal role in translating complex policies and business requirements into detailed software requirements using Salesforce. This role involves bridging the gap between business needs and technical solutions, mentoring analysts, and collaborating with stakeholders. The Business Analyst will gather and analyze requirements, create software documentation, and ensure successful project execution. The contract pays $50 per hour for a 40-hour work week and offers the possibility of extension or conversion to a full-time position. CALSTART values transparency and provides comprehensive information regarding compensation.

Requirements

• 7+ years as a Business Analyst or similar role in software development or IT
• Proven ability to translate complex business requirements into detailed software specifications
• Strong understanding of SDLC and experience with Salesforce products or related SaaS tools
• Experience with project and task management software, Jira preferred
• Leadership and Mentoring: Experience mentoring analysts and ensuring high-quality deliverables
• Skilled in training sessions and software demonstrations for various stakeholders
• Technical and Analytical Skills: Proficiency in data analysis for decision-making and process improvements
• Strong analytical skills to solve complex business challenges
• Knowledge of business analysis methodologies and best practices
• User-Centered Design: Understanding of user-centered design principles for software requirements
• Collaboration and Communication: Experience working with cross-functional teams to achieve project goals
• Excellent communication and interpersonal skills for managing stakeholders
• Bachelor's Degree in a relevant field desired

Responsibilities

• Analyze and Improve Processes: Analyze policy, data, and metrics to identify bottlenecks and inefficiencies, propose improvement initiatives, and track implementation progress
• Identify opportunities for enhancing the SDLC, such as automating manual processes or optimizing workflows
• Collaborate with cross-functional teams to ensure successful integration of process improvements
• Requirements Gathering and Documentation: Conduct in-depth interviews with stakeholders to document complex policies and business requirements
• Facilitate workshops and brainstorming sessions to gather insights and foster collaboration among program teams
• Create and maintain detailed process flow diagrams and requirement specifications
• Prioritize fostering a diverse and inclusive work environment. You will ensure that all business processes and system developments consider diversity, equity, and inclusion principles
• Stakeholder Coordination: Establish strong relationships with program teams, developers, QA teams, and project managers to ensure a shared understanding of project goals
• Coordinate with clients and external partners to understand needs, provide updates, and address concerns throughout the project lifecycle
• Handle communication and conflict resolution to maintain a positive and productive working environment
• Support Development and Testing: Translate business requirements into actionable software specifications in collaboration with the development team
• Assist in developing user stories, acceptance criteria, and test cases for comprehensive testing
• Support the QA team during testing, participate in defect triage, and validate that software meets business requirements

Preferred Qualifications

Industry certifications in business analysis and Salesforce (e.g., CBAP, PMI-PBA) are highly valued

Benefits

• 100% company paid comprehensive health benefits for Medical, Dental, Vision, Short Term Disability, Long Term Disability and Life Insurance
• Retirement plan with generous company contributions
• FSA for Health and Dependent Care
• 3 weeks of vacation time in the first year of employment
• 11 paid company holidays
• Paid sick time
• Paid family leave