Business Analyst

Summary

Join Granicus' Digital Services Implementation Team as a Business Analyst, playing a key role in bridging the gap between client needs and the AMANDA software platform. Collaborate with cross-functional teams, including government stakeholders, to gather, analyze, and document requirements. Leverage your 5+ years of experience to drive successful software delivery within government contexts. Optimize government workflows, improve operational efficiency, and ensure client satisfaction. This role requires strong analytical and communication skills, familiarity with software development methodologies, and proficiency in requirement management tools. Bilingualism (English and French) is essential. The position involves working closely with government clients and stakeholders to understand their processes and challenges.

Requirements

• Are bilingual (English and French)
• Proven experience of 5 years as a Business Analyst, preferably working with AMANDA software or similar enterprise solutions within the gov tech sector
• Strong understanding of business process analysis, requirements gathering, and documentation within government contexts
• Excellent analytical and problem-solving skills, with keen attention to detail
• Effective communication and interpersonal abilities to interact with government clients, developers, and project teams
• Familiarity with software development methodologies (e.g., Agile, Scrum) and project management concepts
• Proficiency in using requirement management tools and software documentation platforms
• Ability to work independently and collaboratively within a team
• Ability to manage conflict and influence decision-making at all levels of the organization
• Proactive and data-driven
• Have experience working with remote teams
• Must be willing and able to obtain/maintain a Secret-level security clearance through the Government of Canada

Responsibilities

• Work closely with government clients and stakeholders to understand their specific processes, objectives, and challenges
• Elicit, document, and prioritize clear and actionable requirements for AMANDA software implementations and enhancements within the gov tech sector
• Analyze and map current and future government processes to identify areas for improvement and optimization
• Create detailed business requirement documents (BRDs), functional specifications, use cases, user stories, and process flow diagrams tailored to government agencies
• Ensure that requirements are comprehensive, well-structured, and aligned with both government expectations and software capabilities
• Facilitate effective communication between technical and non-technical stakeholders, ensuring a shared understanding of requirements within the gov tech context
• Coordinate with software developers, project managers, and QA teams to accurately translate government business requirements into software features
• Participate in the testing and validation of AMANDA software solutions for government agencies to ensure alignment with defined requirements and quality standards
• Collaborate with QA teams to develop and execute test plans, ensuring comprehensive coverage of government-specific scenarios
• Stay updated on industry trends, best practices, and advancements within the gov tech sector
• Identify opportunities for software enhancements and process improvements based on government user feedback and evolving needs
• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies

Benefits

Remote work, flexible hours