Business Analyst

Summary

Join IDMWORKS, an award-winning IAM solutions firm, and become an integral member of a team dedicated to delivering exceptional customer experiences. As an IAM Business Analyst, you will assess IAM environments, facilitate stakeholder meetings, analyze business processes, and document requirements. You will also work with architects and engineers on design documentation, develop test plans, and perform document reviews. The role requires strong communication, teamwork, and technical documentation skills. Experience with IAM components, project management, and relevant software is essential. Travel may be required up to 10%.

Requirements

• Bachelor’s degree, preferably in business administration or an IT-related field or equivalent experience
• Knowledge and hands-on experience with the following IAM components: Identity Governance and Administration, Access Management, SSO/Federation, Privileged Access Management, Enterprise Directories
• Knowledge of the nine project management knowledge areas: Cost Management, Time/Schedule Management, Scope Management, Risk Management, Human Resource Management, Integration Management, Procurement Management, Communications Management, Quality Management
• 2+ years of experience in supporting IT, preferably in operations or business analysis
• 2+ years of experience in information technology in an area related to customer service, customer liaison, customer relationship management or vendor management
• 2+ years of experience with requirements gathering and business process documentation
• 2+ years of experience with IAM administration/implementation experience
• Advanced working knowledge of project management software (MSFT Project, Trello, Jira, HP PPM, CA Clarity)
• Understanding of Gantt charting, critical path methods, and project scheduling
• Advanced working knowledge of Office products including: Work, Excel, Access, PowerPoint, and Visio)

Responsibilities

• Assess the current state of IAM environments and systems by facilitating and participating in interviews with key stakeholders and document review
• Facilitate meetings with technical and business stakeholders to elicit business and functional requirements and conduct business process analysis
• Plan, coordinate, and conduct the analysis of client business processes and functional requirements and the preparation of appropriate documentation to communicate and validate the information
• Review and analyze client and system data to evaluate the strength and usefulness of the data and aide in the design/implementation of IAM systems
• Draft and review use case, process workflows, analysis reports, requirements documents, and other documentation
• Work with IAM architects and engineers to assist with creation of design documentation
• Develop test plans and test cases for IAM solutions
• Perform document reviews for compliance with standardizes templates as well as checking for spelling, grammar, tone, and consistency
• Communicate status including timely reporting and escalation of issues and risks
• Possess excellent interpersonal, written, and oral communication skills
• Experience working in a team setting and multi-task environment
• Author technical documentation
• Perform other duties as assigned

Preferred Qualifications

PMP, PMI-PBA, CBAP, CCBA a plus