Business Analyst

Summary

Join Masabi, a global leader in fare payment revolution, as a Business Analyst in their expanding Product team. Based remotely in Romania, you will play a pivotal role in a major new agency partnership, working across core product areas like Account-Based Ticketing, Payments, and Agency Portals. Collaborate with various teams to translate business needs into user-focused solutions, contributing to a landmark project reshaping fare payments globally. Lead discovery sessions, translate customer needs into user stories, define scalable solutions, and support the delivery lifecycle. This role requires strong analytical skills, excellent communication, and familiarity with Agile methodologies. Masabi offers various benefits, including paid time off, private healthcare, a training budget, and remote work flexibility.

Requirements

• Proven experience as a Business Analyst (or similar role) in a tech-led or software product environment
• Excellent written and verbal communication in English , with a mindset of empathy and clarity
• Strong analytical skills, able to break down complex requirements into practical, value-driven solutions
• Confident working directly with external stakeholders: facilitating workshops, presenting proposals, and managing expectations
• Familiarity with Agile delivery methods and cross-functional product teams
• Comfortable discussing technical concepts and working with APIs or configurable platforms
• Excellent communication skills, you bring clarity to complex conversations and bridge the gap between business and tech

Responsibilities

• Lead discovery sessions with agency partners to capture business goals, user needs, and system requirements
• Translate customer needs into detailed, testable user stories and acceptance criteria
• Collaborate with Product Managers to define solutions that are scalable, flexible, and aligned with Masabi’s product strategy
• Support engineers, designers, and QA teams through the full delivery lifecycle
• Facilitate alignment between internal and external stakeholders, ensuring clear expectations and shared understanding
• Contribute to feature development across one or more key areas: Account-Based Ticketing, Payments, or Agency Portals
• Document workflows, configurations, and integration points to support implementation and ongoing evolution

Preferred Qualifications

• Experience in mobility, transit, payments, or regulated industries is a bonus, not a must
• French language skills or experience working in a French-speaking environment

Benefits

• Up to 26 days of holiday per year plus the Christmas Shutdown (another 3-4 days)
• Private healthcare
• Monthly team bonding allowance
• Up to €1000 training budget per year
• ���200 to spend on your home office
• Choice of workstation
• Menopause support
• Ability to work for up to 3 months per year from any country in the world. Certain limitations may apply