Business Analyst

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Masabi

📍Remote - Romania

Summary

Join Masabi, a global leader in fare payment revolution, as a Business Analyst in their expanding Product team. Based remotely in Romania, you will play a pivotal role in a major new agency partnership, working across core product areas like Account-Based Ticketing, Payments, and Agency Portals. Collaborate with Product Managers, Engineers, Designers, and agency stakeholders to translate business needs into user-focused solutions. Contribute to the successful rollout of a landmark project and help evolve a platform reshaping fare payments globally. This role requires proven experience as a Business Analyst in a tech environment, excellent communication skills, strong analytical abilities, and familiarity with Agile methodologies. Masabi offers various benefits, including paid time off, private healthcare, a training budget, home office allowance, and the ability to work remotely from any country for up to three months per year.

Requirements

  • Proven experience as a Business Analyst (or similar role) in a tech-led or software product environment
  • Excellent written and verbal communication in English , with a mindset of empathy and clarity
  • Strong analytical skills, able to break down complex requirements into practical, value-driven solutions
  • Confident working directly with external stakeholders: facilitating workshops, presenting proposals, and managing expectations
  • Familiarity with Agile delivery methods and cross-functional product teams
  • Comfortable discussing technical concepts and working with APIs or configurable platforms
  • Excellent communication skills, you bring clarity to complex conversations and bridge the gap between business and tech

Responsibilities

  • Lead discovery sessions with agency partners to capture business goals, user needs, and system requirements
  • Translate customer needs into detailed, testable user stories and acceptance criteria
  • Collaborate with Product Managers to define solutions that are scalable, flexible, and aligned with Masabi’s product strategy
  • Support engineers, designers, and QA teams through the full delivery lifecycle
  • Facilitate alignment between internal and external stakeholders, ensuring clear expectations and shared understanding
  • Contribute to feature development across one or more key areas: Account-Based Ticketing, Payments, or Agency Portals
  • Document workflows, configurations, and integration points to support implementation and ongoing evolution

Preferred Qualifications

Experience in mobility, transit, payments, or regulated industries is a bonus, not a must

Benefits

  • Up to 26 days of holiday per year plus the Christmas Shutdown (another 3-4 days)
  • Private healthcare
  • Monthly team bonding allowance
  • Up to €1000 training budget per year
  • ���200 to spend on your home office
  • Choice of workstation
  • Menopause support
  • Ability to work for up to 3 months per year from any country in the world. Certain limitations may apply

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