Business Analyst

Summary

Join Masabi, a global leader in fare payment technology, as a Business Analyst. Contribute to a major new agency partnership, working across core product areas like Account-Based Ticketing, Payments, and Agency Portals. Collaborate with Product Managers, Engineers, Designers, and agency stakeholders to translate business needs into user-focused solutions. Lead discovery sessions, define scalable solutions, and support the delivery lifecycle. This fully remote role, based in Colombia, offers the chance to contribute to a landmark project reshaping global fare payments. Masabi provides a supportive and collaborative environment with various benefits.

Requirements

• Proven experience as a Business Analyst (or similar role) in a tech-led or software product environment
• Excellent written and verbal communication in English , with a mindset of empathy and clarity
• Strong analytical skills, able to break down complex requirements into practical, value-driven solutions
• Confident working directly with external stakeholders: facilitating workshops, presenting proposals, and managing expectations
• Familiarity with Agile delivery methods and cross-functional product teams
• Comfortable discussing technical concepts and working with APIs or configurable platforms
• Excellent communication skills, you bring clarity to complex conversations and bridge the gap between business and tech

Responsibilities

• Lead discovery sessions with agency partners to capture business goals, user needs, and system requirements
• Translate customer needs into detailed, testable user stories and acceptance criteria
• Collaborate with Product Managers to define solutions that are scalable, flexible, and aligned with Masabi’s product strategy
• Support engineers, designers, and QA teams through the full delivery lifecycle
• Facilitate alignment between internal and external stakeholders, ensuring clear expectations and shared understanding
• Contribute to feature development across one or more key areas: Account-Based Ticketing, Payments, or Agency Portals
• Document workflows, configurations, and integration points to support implementation and ongoing evolution

Preferred Qualifications

• Experience in mobility, transit, payments, or regulated industries is a bonus, not a must
• French language skills or experience working in a French-speaking environment

Benefits

• 15 days paid vacation for each year of service plus 18 public holidays
• Private Healthcare
• Monthly team bonding allowance
• Menopause support
• Choice of a workstation
• Ability to work for up to 3 months per year from any country in the world
• Fun and collaborative environment with a focus on making a difference in the world
• In addition to the above, as an employee, you will also have access to a training allowance of up to $750 USD and $250 USD to spend on your home office every year