Business Analyst

Summary

Join Modern Campus as a Business Analyst specializing in system integrations to support consultants in guiding clients through the planning, design, build, training, and implementation of Continuing Education & Workforce Development (CEWD) Lifelong Learning products. You will serve as the primary point of contact for scheduling, scope confirmation, documentation, and material delivery for integration projects. Lead the scoping of enterprise-level implementation projects or customer change requests. Document client business rules for system integrations, define project requirements, and help lead Agile Development teams. Prepare and deliver customized product training, maintain an in-depth understanding of Lifelong Learning products, and triage issues. Coordinate activities with cross-functional teams and contribute to improving internal documentation and project delivery methods. This role requires a university degree or college diploma and 3-5 years of experience as a Business Analyst in a B2B SaaS environment.

Requirements

• University degree or College diploma in Business Administration, Computer Science and/or relevant work experience
• 3 - 5 years experience of working as a Business Analyst, ideally on enterprise software implementation and system integration projects for a SaaS product in a B2B environment
• Experience working with any of the following third-party products as a subject matter expert or a technical integration consultant: Ellucian Banner, Ellucian Colleague, PeopleSoft Campus Solutions, Salesforce, Salesforce with EDA, Workday
• Advanced technical abilities in working with APIs and the technologies used (I.e. XML, JSON)
• Knowledge or exposure to Agile (Scrum) methodologies and experience writing requirements and user stories
• Strong analytical and problem-solving skills, with the ability to think critically and strategically
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels
• Proven track record of successfully delivering complex projects on time and within budget

Responsibilities

• Support our consultants as they guide and assist clients with the planning, design, build, training and implementation of Continuing Education & Workforce Development (CEWD) Lifelong Learning products
• Serve as primary point of contact for scheduling, scope confirmation, documentation and delivering and/or receiving materials of integration projects from clients
• Lead the scoping of enterprise-level implementation projects or customer change requests once sufficient product and implementation process knowledge has been acquired
• Documenting client business rules applicable for system integrations, as well as defining scope, objectives, and formulating product, features and processes to satisfy Customer requirements
• Researching third-party system integration APIs
• Define project requirements by identifying project milestones, phases, and elements
• Help lead Agile Development teams for enterprise level accounts, developing and prioritizing user stories in sprints, leading sprint planning sessions and reviews
• Prepare and deliver customized product training to customer stakeholders, executing and leading train-the-trainer sessions
• Maintaining an in-depth understanding of Lifelong Learning product
• Triage issues and provide advanced customer support, identifying use cases or change requests where a consultant is required
• Coordinate activities and work with cross-functional teams such as development, dev-ops, and sales
• Play a role in reviewing, updating, and improving our internal documentation, client-facing materials, and project delivery methods

Benefits

• The base salary range* for this full-time position is between $65,000 - $125,000
• Remote first workplace!
• Rewards and recognition programs
• Learning and development opportunities