PTW is hiring a
Business Development Executive| Player Support in Japan

Logo of PTW
Business Development Executive| Player Support
💵 ~$159k-$250k
📅 Posted on Jul 11, 2024


PTW Japan is seeking a Business Development Executive for their Sales, Player Support line of business in Japan. The individual will generate new business, develop partnerships, manage the full sales cycle, and act as Key Account Manager for selected clients. They are looking for someone with experience selling customer services or adjacent services, knowledge of Player/Customer Support Management, excellent communication skills, fluency in English and Japanese, effective time management, self-motivation, and ability to work remotely.


  • Experience selling customer services, outsourcing services, or adjacent services - ideally player support, community, and related tech products and services to different stakeholders at all levels of target organizations
  • Knowledge of Player/Customer Support Management either within business development, account management or operations with a large network of Player Support contacts in the gaming industry
  • Refined communication skills across all communication channels with the proven ability to work largely unaided in detecting, qualifying, and closing new business
  • Excellent problem-solving, analytical skills with strong experience with spreadsheets, word processing, and sales CRM tools
  • Business-level English (spoken, reading and written), with Japanese language fluency
  • Effective time management and must be comfortable working at senior executive contact levels
  • Must be self-motivated and able to operate in a remote environment whilst traveling when required
  • Must have dedicated workspace if working from home
  • Experience managing a revenue pipeline with excellent presentation, communication, and interpersonal skills
  • Ability to forecast opportunities, be self-motivated, organized, with a passion for gaming


  • Generating new business / large video game business across Japan, focusing on player/customer support and community management solutions
  • Creating a client base through content lead outreach campaigns and develop and execute contact strategies including cold calling, social and business networking
  • Developing a partnerships strategy in partnership with other key stakeholders in the business and attending client meetings, presentations, trade shows, etc
  • Managing the full sales cycle from prospecting to closing and working collaboratively with the delivery teams to creative effective solutions for each new client
  • Identifying new prospective clients, and developing and executing sales development strategies for these and develop net-new business sales to agreed sales targets
  • Qualifying all sales leads, providing value/benefit assessments, and generating plans to close, and working with the service delivery teams to create quotations for new and existing customers
  • Acting as Key Account Manager for selected clients, managing the relationship with the client, review meetings and participating in the communications with the client and handing over to our Client Partnership Management team

Preferred Qualifications

  • A network of gaming industry contacts would be valuable
  • An organized individual with a passion for gaming is advantageous


  • Working with people creating cutting edge interactive entertainment
  • OTE with % based commission package
  • Video games focused environment
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