Remote Business Development Manager, Cloud Professional Services

Summary

Join Deutsche Telekom IT Solutions as a Customer Success Manager and focus on ensuring the success of customers utilizing hyperscale cloud solutions, including AWS, Azure, and Google Cloud FCI & OTC. The role involves building strong relationships with customers, driving adoption of cloud technologies, and maximizing the value they derive from their cloud investments.

Requirements

• Bachelor's or Master's degree in Business Administration, Computer Science, or a related field
• 5+ years of experience in customer success management, account management, or consulting roles, preferably in the technology or cloud computing industry
• Strong understanding of hyperscale cloud platforms, services, and ecosystems, with direct experience working with AWS, Azure, or Google Cloud, FCI & OTC
• Proven track record of driving customer success and satisfaction through strategic relationship management, adoption enablement, and value realization
• Excellent communication, interpersonal, and presentation skills, with the ability to build rapport and influence stakeholders at all levels of customer organizations
• Technical acumen with the ability to understand and articulate complex technical concepts and solutions to non-technical audiences
• Strong analytical and problem-solving skills, with the ability to analyze data, derive insights, and make data-driven decisions

Responsibilities

• Serve as the primary point of contact and trusted advisor for our customers utilizing hyperscale cloud solutions, building and maintaining strong relationships at various levels within their organizations
• Drive adoption of cloud technologies and services within our customer base, providing guidance, best practices, and resources to help them maximize the value of their cloud investments
• Work closely with customers to understand their business objectives, challenges, and requirements, and identify opportunities to leverage cloud solutions to address their needs and drive business outcomes
• Provide training, workshops, and educational resources to empower customers to effectively utilize hyperscale cloud platforms, services, and capabilities to meet their business goals
• Collaborate with technical teams and solution architects to provide technical guidance, architecture reviews, and recommendations to customers, ensuring successful implementation and optimization of cloud solutions
• Monitor and analyze key performance indicators (KPIs) and metrics related to customer adoption, usage, and satisfaction with hyperscale cloud solutions, identifying areas for improvement and driving continuous enhancement
• Serve as a strong advocate for our customers within hyperscale cloud providers, advocating for their needs, priorities, and interests, and driving resolution of issues or concerns in a timely and effective manner
• Partner with sales teams to drive customer renewals and expansions, identifying opportunities for upselling additional services or expanding cloud usage to drive incremental revenue growth
• Gather customer feedback, insights, and requirements to inform product development, service enhancements, and go-to-market strategies, ensuring alignment with customer needs and market trends

Benefits

Remote working possibility is available within Hungary due to European taxation regulation