Business Intelligence Support

Summary

Join our team as a Business Intelligence Support expert, managing tickets, executing projects, and ensuring SLA compliance. You'll oversee user training and have strong customer service skills.

Requirements

• Minimum of eight semesters in Systems Engineering, Computer Science, or Telecommunications
• Intermediate Excel proficiency
• Basic SQL and MySQL knowledge
• Familiarity with ITIL frameworks for IT service management
• At least one year in an N1 application support role

Responsibilities

• Managing tickets related to user requests and functional incidents on platforms managed by the IT Service team
• Ensuring efficient task follow-ups and project completion
• Resolving requests and issues on various company platforms according to IT Service policies
• Meeting project deadlines set by the IT Service department
• Adhering to Service Level Agreements
• Overseeing user training on systems managed by the IT team

Benefits

Remote work