Happy Money is hiring a
Business Operations Analyst

Summary

The Business Operations Analyst at Happy Money supports the operations of financial partners, focusing on partner reporting related to loan portfolios and ensuring data accuracy. The position requires 3+ years of experience in an Accounting, Finance, Analytics, or Vendor/Investor reporting role.

Requirements

• Have 3+ years of experience in an Accounting, Finance, Analytics, or Vendor/Investor reporting role
• Have strong attention to detail
• Be a critical thinker with the skills and ability to improve processes
• Be a problem solver with laser-like focus
• Have excellent interpersonal, verbal, and written communication skills
• Be savvy working with multiple IT interfaces
• Have bank or cash reconciliation experience
• Have a customer-focused mindset with the ability to represent customer needs and priorities within the organization
• Be comfortable taking ownership of their work
• Have the ability to work across teams, and drive cross-functional alignment and problem-solving to produce deliverables
• Demonstrate a bias for action and an ability to adopt an iterative mindset (“progress over perfection”) while maintaining a strong awareness of legal/regulatory + customer needs as guardrails
• Have moderate Excel knowledge
• Have experience using SQL
• Have a Bachelor's Degree (preferably in Finance, Accounting, or Business Administration)

Responsibilities

• Report on loan origination and servicing activities, including partner reporting related to loan operations, and maintenance and development of reports
• Coordinate projects between internal departments (Engineering, Accounting and Finance, Operations, Member Experience)
• Serve as the point of contact for external vendors (banks, custodians, administrators)
• Focus on continuous process improvement through automation and increased efficiency
• Track and ensure the accuracy of loan servicing reports and files
• Reconcile bank accounts daily
• Track and validate the remittance of funds between Happy Money and our vendors
• Communicate with banks to understand posting discrepancies
• Investigate and identify issues as they arise; work with internal departments to identify the root cause
• Test process improvements with engineering and product support
• Engage directly with capital partners to remediate reporting issues

Preferred Qualifications

• Experience working with credit unions
• A deep understanding of loan accounting principles
• Knowledge of programming languages such as R or Python

Benefits

• Generous medical, dental, and vision insurance options (one covered at 100% for you & family) and coverage on Day 1
• 401k Plan with a matching contribution
• Generous PTO
• Monthly Health and Wellness Days
• 12 Weeks Paid Parental Leave
• Company paid short & long-term disability and life insurance
• Happy Home Allowance to contribute to your home office workspace
• Monthly tech stipend to help cover expenses for remote work
• Happy Money is a 100% fully distributed workforce