Business Operations Analyst

Summary

Join Thoughtworks' Global Partner Success team as a Partner Operations Specialist and support the operational execution of our partner strategy. You will ensure seamless collaboration between internal teams and external partners, requiring strong analytical skills and cross-functional collaboration. Responsibilities include supporting partner programs, analyzing partnership data, managing partner funding processes, improving operational processes, maintaining partner portals and databases, and providing partnership insights to internal teams. The role demands advanced English, analytical thinking, process optimization experience, and proficiency with CRM systems and analytics tools. Thoughtworks offers a supportive and inclusive work environment with opportunities for learning and development.

Requirements

• Advanced english
• Analytical Thinker: strong data analysis and problem-solving skills to drive insights and recommendations
• Process-Oriented: experience in optimizing and managing operational workflows to enhance efficiency
• Business Acumen: understanding of partnership ecosystems and business operations
• Collaboration & Communication: ability to work across teams, build strong relationships, and clearly articulate findings
• Attention to Dctail: high level of accuracy in data management and reporting
• Adaptability: Comfort in a fast-paced, global environment with shifting priorities
• Global view: we are a global team, working together in different time zones, being flexible is incredibly important to collaborate with your colleagues

Responsibilities

• Support the execution of partner programs, ensuring data accuracy, process efficiency, and alignment with strategic goals
• Analyze partnership data and metrics to track performance, identify trends, and provide actionable insights
• Assist in the management of partner funding processes, ensuring compliance with partner requirements and timely execution
• Collaborate with cross-functional teams to improve operational processes, ensuring scalability and efficiency
• Maintain and update partner portals, CRM systems, and internal databases to ensure accurate reporting and documentation
• Support internal teams by providing relevant partnership insights, connecting stakeholders, and troubleshooting operational issues
• Contribute to the continuous improvement of partner operations through process enhancements and automation
• Assist in creating reports and presentations to communicate partnership performance and impact to leadership

Preferred Qualifications

• Technology Proficiency: experience working with CRM systems, analytics tools, and workflow management platforms is a plus
• Not just a co-worker: we have a great team culture. We are looking for someone who brings unique perspective, celebrates others successes, and helps others as needed

Benefits

• There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you
• But we also balance autonomy with the strength of our cultivation culture
• This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow
• We see value in helping each other be our best and that extends to empowering our employees in their career journeys