Business Operations Associate

Summary

Join Shakepay's Business Operations team and contribute to the growth of a leading Canadian cryptocurrency company. You will play a critical role in optimizing processes, creating compelling documentation, and leveraging data analysis to drive efficiency and growth. This position requires 2-4 years of relevant experience, exceptional communication skills, and a strong analytical mindset. You will be responsible for process improvement, market research, and leading special projects. Shakepay offers a comprehensive benefits package including stock options, health and dental coverage, remote work options, professional development budget, and generous parental leave.

Requirements

• 2 to 4 years of experience in a relevant field (consulting, banking, operations at a start-up, etc.)
• Exceptional written & verbal communication: You excel at crafting narratives and creating compelling slide decks, documentation, and proposals. You can clarify complex ideas in a structured way for diverse audiences—from executives to investors
• Analytical mindset: You love using data to glean insights and inform decisions. Whether through Google Sheets, SQL, or BI tools, you feel at home crunching numbers
• Technical background: Understanding of APIs, scripting, or tools to automate processes (code-based, no-code / low-code)
• Proficiency with AI: Familiarity with AI/ML tools and frameworks and an understanding of how to leverage AI solutions to automate processes or derive additional insights
• Problem solver: You approach questions and challenges with structured thinking and creativity, always proposing actionable solutions
• Project management skills: You have experience managing multiple tasks in parallel, keeping yourself on schedule, and delivering projects on time
• Collaboration & communication: You’re a natural connector who can effectively communicate with different audiences (executives, managers, individual contributors) to get things done
• Self-starter: Proactive, self-motivated and thrives working in a fast-paced, constantly changing environment

Responsibilities

• Regularly produce internal documentation and external-facing materials, translating complex ideas into concise, structured content
• Evaluate existing workflows and lead process improvements to increase efficiency, reduce costs, and remove bottlenecks
• Implement or optimize systems, tools, and processes that enhance operational capabilities
• Train and support teams on best practices, fostering a culture of operational excellence
• Investigate market trends, competitive landscapes, and potential growth opportunities while analyzing internal key metrics
• Lead ad-hoc initiatives and act as the “Swiss Army knife” for tackling high-priority challenges, from firefighting to strategic problem-solving

Preferred Qualifications

• Knowledge and curiosity for bitcoin and the financial services ecosystem
• SQL proficiency & data visualization: Experience building queries, dashboards, and visual presentations of data (e.g., Metabase, product analytics tools)
• Entrepreneurial experience: You’ve started a company, contributed to a high-growth startup, or led a side hustle that honed your balanced approach to both strategy and execution

Benefits

• Every employee has stock options as part of their total compensation
• Yearly salary assessments
• Access to comprehensive health and dental coverage, including health and wellness spending accounts
• Work from anywhere in Canada, with optional access to our office spaces in Montreal and Toronto
• A $2,000 annual budget for courses, certifications, and training to support your career growth
• 20 days of vacation per year. And if you use all your vacation, we give you a $1,000 bonus
• Enjoy a parental leave top up to 100% of your salary for 18 weeks
• Quarterly team-specific or company-wide offsite to connect with each other