Business Operations Associate

Summary

Join Shakepay's Business Operations team and contribute to the smooth and efficient running of the company. You will be involved in cross-functional initiatives, driving growth, improving processes, and ensuring an exceptional experience for over a million Canadians using Shakepay. As a problem-solver in a fast-paced environment, you will be responsible for tasks such as documentation and presentations, process optimization and automation, systems and training, market research and data analysis, and leading special projects. This role requires 2 to 4 years of experience in a relevant field, exceptional communication skills, an analytical mindset, technical background, proficiency with AI, problem-solving abilities, project management skills, and strong collaboration and communication skills.

Requirements

• 2 to 4 years of experience in a relevant field (consulting, banking, operations at a start-up, etc.)
• Exceptional written & verbal communication: You excel at crafting narratives and creating compelling slide decks, documentation, and proposals. You can clarify complex ideas in a structured way for diverse audiences—from executives to investors
• Analytical mindset: You love using data to glean insights and inform decisions. Whether through Google Sheets, SQL, or BI tools, you feel at home crunching numbers
• Technical background: Understanding of APIs, scripting, or tools to automate processes (code-based, no-code / low-code)
• Proficiency with AI: Familiarity with AI/ML tools and frameworks and an understanding of how to leverage AI solutions to automate processes or derive additional insights
• Problem solver: You approach questions and challenges with structured thinking and creativity, always proposing actionable solutions
• Project management skills: You have experience managing multiple tasks in parallel, keeping yourself on schedule, and delivering projects on time
• Collaboration & communication: You’re a natural connector who can effectively communicate with different audiences (executives, managers, individual contributors) to get things done
• Self-starter: Proactive, self-motivated and thrives working in a fast-paced, constantly changing environment

Responsibilities

• Documentation & presentations: You’ll regularly produce internal documentation and external-facing materials, translating complex ideas into concise, structured content
• Process optimization & automation: Evaluate existing workflows and lead process improvements to increase efficiency, reduce costs, and remove bottlenecks
• Systems & training: Implement or optimize systems, tools, and processes that enhance operational capabilities. You’ll also train and support teams on best practices, fostering a culture of operational excellence
• Market research & data analysis: Investigate market trends, competitive landscapes, and potential growth opportunities while analyzing internal key metrics
• Special projects : Lead ad-hoc initiatives and act as the “Swiss Army knife” for tackling high-priority challenges, from firefighting to strategic problem-solving

Preferred Qualifications

• Knowledge and curiosity for bitcoin and the financial services ecosystem
• SQL proficiency & data visualization: Experience building queries, dashboards, and visual presentations of data (e.g., Metabase, product analytics tools)
• Entrepreneurial experience: You’ve started a company, contributed to a high-growth startup, or led a side hustle that honed your balanced approach to both strategy and execution

Benefits

• Help shape the future of money: Be part of a team that's revolutionizing financial services in Canada, one sat at a time
• Impact millions: As cryptocurrency continues to gain traction, our potential for growth is massive. You can help us bring Shakepay and Bitcoin to all Canadians
• Grow your career: We’re growing, and so can you! We have programs in place to encourage continuous learning, growth, and development
• Ideas, not titles: We want the best ideas to make their way through, no matter where they come from
• ���� Be an owner - Every employee has stock options as part of their total compensation
• ���� Reach your goals - Yearly salary assessments
• ���� Health & wellness : Access to comprehensive health and dental coverage, including health and wellness spending accounts
• ���� Remote-friendly : Work from anywhere in Canada, with optional access to our office spaces in Montreal and Toronto
• ���� Level Up : A $2,000 annual budget for courses, certifications, and training to support your career growth
• ���� Time off : 20 days of vacation per year. And if you use all your vacation, we give you a $1,000 bonus
• ���� Parental leave : Enjoy a parental leave top up to 100% of your salary for 18 weeks
• ���� Have fun together: quarterly team-specific or company-wide offsite to connect with each other