Business Operations Associate

Summary

Join Twilio's Digital Services & Security team as a Business Operations Associate! Reporting to the Director of Business Operations, you will contribute to operational excellence and organizational alignment. This multifaceted role involves collaborating with leadership, facilitating communication, driving process improvements, and aiding in financial management. You will work across various teams, including Cybersecurity, IT, and Corporate Security, ensuring coordination and strategic alignment. The position is remote and based in Canada, with occasional travel required. Twilio offers competitive pay, generous time off, parental and wellness leave, healthcare, and a retirement savings program.

Requirements

• 5+ years of experience in a business-strategy role or similar (management consulting, banking, operations at a start-up, etc.)
• Strong adaptability and ability to proactively work independently
• Excellent interpersonal skills, capable of building relationships with stakeholders at different levels
• Excellent verbal and written communication skills in English
• Experience with data analytics tools to visualize data, make data-driven decisions and provide actionable insights from analysis (e.g. Excel, Tableau)
• Experience in developing, tracking, and analyzing performance metrics, KPIs, and OKRs to drive data-informed decision-making

Responsibilities

• Collaborate with leadership to establish goals, monitor performance against targets, and provide actionable recommendations
• Assist in organizing and delivering regular operational and strategic reviews on time by coordinating with key stakeholders
• Facilitate cohesive communication and reporting on projects and initiatives, leveraging data-driven insights
• Collaborate with cross-functional teams to drive process improvements and operational excellence
• Aid in financial management tasks, including budgeting and investment frameworks, in collaboration with finance partners
• Participate in talent development and cultural engagement initiatives alongside HR, ensuring alignment with strategic priorities

Preferred Qualifications

• Demonstrated ability to successfully balance and manage diverse responsibilities
• Proficiency in using collaboration, productivity, and project management tools (e.g. Jira, ServiceNow)
• Experience in cross-functional project leadership, facilitating collaboration across multiple departments
• Experience in budget management and providing insights to optimize financial resources
• Experience in the technology industry or working with a CyberSecurity or IT function

Benefits

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program